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Technical product management for the implementation of strategic service requirements and tasks in the product development process and in the post-development process
Definition of service requirements for new products, such as accessibility, reparability, etc,
Definition of software interfaces & software functions for service
Definition of the maintenance concept, target pricing Total Cost of Ownership
Definition of spare parts, initial equipment and maintenance kits
Conception, creation of technical service and training documents, videos and E-Learnings
Supporting the field tests prior to the series launch
Planning, organisation and implementation of specific train-the-trainer courses for service/support/training managers
Initiation of task force and post-development issues based on 3rd level support reports
Definition of field measures (planned procedure in the field / estimation & communication to trigger service planning)
Conception and creation of technical infoletters
Technical 3rd level support
Monitoring the development of TCO and defining measures or demanding improvements in series quality
Education & Qualifications
Education
Certified electrical engineer or comparable qualification
Skills & Expertise required
professional experience in service product management & technical support
conceptual thinking, cost/benefit orientation, solution orientation
Experience in the developing technical training concepts, service documents
Strong communication skills and trainer experience
Constructive handling of conflicts,
Willingness to travel frequently and internationally
organisational and market orientation
ability to work under pressure
Advanced English skills