Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
? Elevate design quality and practice, championing design thinking, and facilitating a culture of excellence and accountability.
? Ensure the highest standard of craft, clarity and creativity, across user experience (UX), user interface (UI) and user experience (UX) Writing, whilst working alongside a global team of Product Designers and supporting disciplines.
? Ability to translate complex financial services and regulatory requirements into simple, engaging and trustworthy digital experiences.
? Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value, ensuring the voice of the customer is embedded in every decision.
? Obsess over the details of UX, content, visual and interaction design, consistently pushing boundaries to create innovative, inclusive, and elegant experiences across all stages of the product development lifecycle.
? Realise the benefits of consistency and scalable design practices to deliver high quality experiences for diverse customers, championing a culture of inclusivity and valuing differences.
Leadership & Teamwork
? Influence and collaborate with a diverse range of Stakeholders to build trusted relationship, leading to stronger collaboration within projects to align goals and delight our customers.
Functional Knowledge (Requirements) (e.g., qualifications/experience)
? Proven experience designing digital products and services, with strategic responsibility and impact or connecting decisions to business and customer goals
? A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes.
? Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture.
? Experience in complex, regulated environments—ideally financial services.
? Working knowledge of accessibility standards and inclusive design.
? A collaborative, cross-functional mindset with the ability to build trust across geographies and in global contexts.
? Demonstrate a capability for writing effective content in UK English as part of your product design skill set - so that language and design work together to create intuitive user experiences.
? Confidence mentoring others and contributing to a culture of growth and excellence.