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3 - 5 years onsite service experience
Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
Providing IT support on client site
Windows OS
Windows Server/AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP/IP, DNS, WINS)
Experience managing mobile devices.
Experience managing printer support.
Experience of working in an ITIL environment
Basic understanding of first level application support
Strong customer service mindset
Conduct support operations with global team and tools on a day-to-day basis.
Willingness to travel, not more than 20% of working time
Excellent interpersonal and communication skills – in verbal and written English.