1. Profitability Stewardship
a. Own end-to-end P&L for Managed Services contracts.
b. Develop & monitor cost-to-serve models to track margin health.
c. Identify profitability risks (scope creep, resource leakage) and lead corrective actions.
2. Delivery Partnership
a. Serve as finance lead in Service Delivery Reviews, providing insights on operational efficiency (utilization, SLA performance, change requests). b. Partner with Delivery to optimize resource allocation, subcontractor spend, and overhead absorption. c. Model financial impact of service changes, escalations, and contract amendments.
3. Commercial Governance
a. Implement deal profitability frameworks: Pre-signature deal shaping, post- signature performance tracking.
b. Audit contract compliance (billing accuracy, revenue recognition, cost pass?throughs).
c. Lead financial aspects of contract renewals/renegotiations.
4. Forecasting & Reporting
a. Deliver monthly Margin Bridge analysis (actual vs. forecast, driver-based explanations).
b. Build scalable financial models for new service offerings.
c. Report KPIs and performance.
5. Process Innovation
a. Automate cost allocation & billing for complex multi-tower contracts.
b. Strengthen controls for project accounting.
c. Mentor finance analysts supporting managed services. Position requirements:
1. Bachelor’s in Finance, Accounting, or related field; MBA/CPA preferred.

2. 4+ years in FP&A/Finance, with 1+ years in IT/managed/professional services.
3. Expertise in P&L decomposition, cost accounting, and profitability analysis.
4. Proven ability to influence delivery/operations leaders with data-driven insights.
5. Advanced Excel; SAP, PSA (ServiceNow, Autotask), Power BI/Tableau.

6. Ideal Candidates Bring:
a. Experience with ITIL frameworks, service catalog costing, or ticket-based economics.
b. Knowledge of managed services pricing models (T&M, fixed-fee, outcome- based).
c. Familiarity with services cost management or IT outsourcing.