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Description of position:
The eCommerce System Specialist is responsible for a variety of UAT testing, regular regression testing and validation. Proficiency in all eCom related systems including 3rd party systems and all end to end data integration flows to monitor system performance, identify any abnormalities and ability to take an action instantly and precisely. Contribute to development of the eCom platform in relation to system with key focus on business/operational process improvements and strategies.
Main tasks and responsibilities:
? Assist the daily activity on eCom operations related to systems.
? Understand current local business processes and knowledge of end-to-end systems and capable to perform the analysis with current or potential competitors.
? Perform UAT testing for new features or improvements on each production releases and prepare the handover materials and presentations for related parties.
? Validate the UI/UX for eCom mini program, mobile app, and website.
? Monitor system processes, site performance and data synchronization between systems.
? Reconcile daily sales, orders, and inventory.
? Handling the abnormality on orders, configurations, system integrations and report bugs
? Follow up on bugs and tasks on JIRA and perform issues tracking management.
? Utilize raw data from systems and perform data analysis based on business strategy.
? Participate in system or business process improvement projects and collaborate with cross departments.
? Assist in supporting the system and operation process of the eCom business, including fulfillment center and propose improvements for increasing efficiency.
Qualifications:
? 3-years and above of B2C eCom related business, software system planning or system QA experience.
? Familiar with eCom mini program/app/website storefront, order process, payment, logistics and warehouse management system.
? Strong skills in software UAT testing process and able to create test scripts.
? Strong English and Chinese oral and written communication skills
? Strong working knowledge of Microsoft Word, Excel, and PowerPoint.
? Programming language such as SQL, HTML and CSS preferred.
? Detail-oriented, responsible, logical, positive, team player and multi-task.
? Familiar with China eCom business markets, platforms, and mainly payment providers integrations.