Responsible for handling guest inquiries and complaints, social media mentions, and online reviews.Follows up with customer to ensure problems are resolved successfully and satisfactorily.
Documents cases clearly and accurately, routes cases to other team(s) as needed for resolution, learnings, and improvement
Recognizes serious issues and escalates as appropriate for resolution.
Understands and strives to meet or exceed contact center performance measurement goals.
Coaches Operators on behaviors most likely to create loyal guests; participates in Operations training classes focusing on guest service.
Contributes to the development of training materials.
Requirements:
Bachelor’s degree in English major or any other related area
Minimum one to two years of customer service experience or equivalent, preferably in a retail/hospitality operations environment
碧艾吉(天津)科技有限公司于2007年在天津由美國著名企業(yè)全資注冊成立,主要面向美國高端客戶提供IT軟件技術(shù)服務(wù)。中國強(qiáng)勁的經(jīng)濟(jì)發(fā)展,吸引了大批高端技術(shù)與服務(wù)進(jìn)入中國。2012年,公司進(jìn)駐天津空港經(jīng)濟(jì)區(qū)。辦公面積增加到1600平方米,注冊資金增加為500萬美金,總投資額增加為1000萬美金。公司將進(jìn)入大力開拓中國市場的全新階段。致力于為客戶提供優(yōu)質(zhì)軟件定制解決方案,并提供基于解決方案的相關(guān)咨詢,應(yīng)用開發(fā),系統(tǒng)集成,商務(wù)智能,實(shí)施和維護(hù)等專業(yè)化服務(wù)。十年來, PX-Software擁有軟件項(xiàng)目成功案例60余例,客戶滿意度達(dá)到100%。始終秉承為客戶創(chuàng)造價(jià)值及雙贏合作的理念,以卓越的軟件解決方案幫助客戶達(dá)成各種需求,成為客戶強(qiáng)有力的IT技術(shù)后盾,得到美國客戶的高度贊賞。今天,以務(wù)實(shí)的服務(wù)理念將高品質(zhì)的IT服務(wù)帶入中國,幫助中國客戶創(chuàng)造新價(jià)值。公司文化MISSION AND VALUES使命與價(jià)值Deliverexceptional Asian dining experiences by building an organization where peopleare inspired to better their lives Proactive積極主動(dòng) Respect/Win-Win尊重/雙贏 Growth成長 Great Operations優(yōu)秀的執(zhí)行力 Giving奉獻(xiàn)2020 VISIONBe Recognized as a World Leader in People Development to Become Loved by our GuestsPANDA WAY Healthy Lifestyle健康的生活方式 Continuous Learning不斷地學(xué)習(xí) Developing Others發(fā)展他人 Acknowledgement感激OPERATING CULTUREWorkability高能力– Be capable to alwaysdeliver exceptional results with high standards and great attitude.Intensity高執(zhí)行力- Be all-in for highestengagement and execution, NOW!Integrity言出必達(dá)- Be Impeccable with my wordsand actions. Be true!OUR ENVIRONMENT My job is to create a safe and empowering conversational environment for Team Panda to listen, appreciate and challenge each other in bringing our 2020 Vision alive and in action.我的工作是創(chuàng)造一個(gè)安全,賦予動(dòng)力的溝通環(huán)境,讓團(tuán)隊(duì)在相互傾聽,欣賞和挑戰(zhàn)中實(shí)現(xiàn)我們的2020遠(yuǎn)景。公司官網(wǎng):PXTJwebsite: http://www.pxtjtechnology.com/Headquarter PRG: http://www.pandarg.com/Panda Express: http://www.pandaexpress.com/