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Key Responsibilities:
1. Ensure that handling services provided by GHA are performed in accordance with the appropriate and agreed SLA and handling agreements and charges match services provided.
2. Ensure on-time departures at the station.
3. Manage station baggage performance in terms of timely delivery, delayed, lost, damaged and pilferage cases.
4. Ensure excess baggage collection target is achieved.5. Compliance to Station Regulatory Audit Process.
6. Ensure all the mandatory manuals are available and they are accessible and updated at all times.
7. Attend all meetings with GHA, staff, Airport Authority and when required and to update Regional Head the developments and issues at station.
8. Prepare station Monthly/Weekly/Daily report as requested.
9. Liaise with various departments at respective station to ensure smooth handling of passengers and aircraft e.g Operations Control Centre, In-flight Operations (Catering), Engineering, Ramp, service providers/customer airlines, airport authority.
Qualifications & Experience:
1. Industry working experience in Customer Service area
2. Be able to work independently and speak fluent English
3. Ability to work under pressure and long hours
4. Able to handle difficult passengers·
5 . College diploma or above degree·
6. Good communication and interpersonal skills·
7. High computer literacy and excellent presentation skills