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更新于 8月13日

英語客服專員

9000-11000元
  • 上海長寧區(qū)
  • 經驗不限
  • 大專
  • 全職
  • 招1人

雇員點評標簽

  • 工作環(huán)境好
  • 同事很nice
  • 氛圍活躍
  • 團隊執(zhí)行強
  • 人際關系好
  • 交通便利
  • 五險一金
  • 準時發(fā)工資

職位描述

售后客服倒班制英語旅游服務
We are seeking to build a series of high-performing teams of Customer Service Advisors to join us on our journey of growth and expansion. You will be passionate about travel, you build rapport quickly and you have a customer-centric view of the world. These aspects will come through in all your interactions with our customers, whether on the phone, by email or by chat. In return we offer you a great work environment, a good benefits package and an intensive training programme to help you hit the ground running.
The standard working pattern would be 40 hours per week, over 5 days with 2 days off each week. We will happily discuss the different shift patterns available during our selection process.
Serve clients in English for inquiries on different Trip products (flights, hotels and trains) and questions on their bookings;
Solve the problems for clients via Call, Chat and Email;
Handle clients problems with empathy and patience in a goal-driven environment;
Work as part of a high-performing team, supporting and helping colleagues when required;
Attend regular team updates;
Keep up-to-date with latest promotions and initiatives;
Read, understand and follow the Company Policies and Procedures;
我們正在尋找客戶顧問,他們將為攜程的客戶提供從酒店預訂到機票以及所有關于旅行的產品支持。作為攜程的代言人,你將運用你的人際關系技巧和熱情,讓旅行者信任我們,照顧好他們的旅行。
這個職位有競爭力的薪酬,全面的福利,以及各種支持你發(fā)展的機會。你是否有能力成為我們充滿活力和快速發(fā)展的團隊的一員?
通過電話、聊天或電子郵件,用英語協(xié)助客戶的咨詢和關注。
與客戶進行有效的溝通,表現(xiàn)出同情心和耐心。
作為高績效團隊的一員工作,支持和幫助同事和你的團隊領導。
在內部和外部宣傳攜程的文化。
協(xié)助完成團隊領導/主管分配的特別項目。
Bachelor degree or above, or significant relevant similar experience;
Strong communication skills in English;
Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
Proficient typing abilities with a better than average English -typing speed;
Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
Ability to listen and build rapport quickly;
Enthusiastic yet conscientious and diligent approach to work;
Completer-finisher with a good attention to detail.
Ability to touch-type;
Passionate about travel.
熟練掌握英語的口頭和書面表達能力。
有幫助和支持他人的熱情。你能從拯救別人的過程中獲得一種成就感。
能夠接受輪班工作(上午、白天、下午和晚上),以及在周末和公共假期工作。
良好的計算機技能和微軟辦公室知識(Word、Excel、PowerPoint等)。
態(tài)度積極,具有前瞻性,工作勤奮,注重結果。

工作地點

上海長寧區(qū)金鐘路999號-A座

職位發(fā)布者

張堯/HR

剛剛活躍
立即溝通
公司Logo攜程計算機技術(上海)有限公司公司標簽
攜程集團是全球領先的一站式旅游服務供貨商,旗下品牌包括 Trip.com、攜程、Skyscanner及去哪兒網。攜程集團于1999年創(chuàng)立,2003年在納斯達克上市(NASDAQ: TCOM),2021年在香港交易所正式掛牌(HKEX: 09961)。攜程集團為世界各地旅客全方位搜羅及整合旅游信息,讓用戶可以輕松預訂旅游產品及服務,做出最精明的選擇。集團品牌已構建先進成熟的交易平臺,包括移動客戶端、網頁,以及24小時全球客戶服務支持。通過攜程集團豐富的產品及創(chuàng)新的營銷策略,合作伙伴及供貨商得以接觸快速增長的全球用戶。攜程集團一直毋忘初衷,秉承「追求完美旅程,共建美好世界」的宗旨,致力為所有用戶打造完美的旅行體驗。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission"to pursue the perfect trip for a better world".
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