職位描述
Function(職稱): Application Engineer(應(yīng)用工程師)
工作地點(diǎn):廣西柳州
Job Summary(工作概述): This dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
這是以客戶/產(chǎn)品為重點(diǎn)的職位,負(fù)責(zé)OEM的技術(shù)對(duì)接,并在新產(chǎn)品開發(fā)過程中代表我們的客戶。將康明斯產(chǎn)品運(yùn)用于整車設(shè)備上,需要制定技術(shù)規(guī)格,實(shí)施新的設(shè)計(jì)匹配,并在各種應(yīng)用中提供與客戶產(chǎn)品集成的高性能、低成本設(shè)備及系統(tǒng)解決方案。整合優(yōu)質(zhì)及經(jīng)優(yōu)化的客戶解決方案,需要與銷售及營(yíng)銷團(tuán)隊(duì)進(jìn)行協(xié)同。
Key Responsibilities(主要職責(zé)):
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests;
與客戶的技術(shù)團(tuán)隊(duì)建立良好的工作關(guān)系,從而擔(dān)任他們的主要聯(lián)絡(luò)人,提供產(chǎn)品技術(shù)信息、管理產(chǎn)品規(guī)格、傳達(dá)產(chǎn)品變更信息、制定安裝問題解決方案及滿足客戶相關(guān)要求
Applies in-depth product, application and market knowledge to support Original Equipment Manufacture product selection and equipment design;
運(yùn)用深厚的產(chǎn)品、應(yīng)用及市場(chǎng)知識(shí)為主機(jī)廠的產(chǎn)品選擇和設(shè)備設(shè)計(jì)提供支持
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
在產(chǎn)品選擇、設(shè)計(jì)和集成方面制定決策,保證OEM整車性能和質(zhì)量達(dá)到最佳。
Ensures products are applied and installed correctly to meet customer system requirements and environments
確保以正確的方式運(yùn)用和安裝產(chǎn)品,以滿足客戶系統(tǒng)要求和環(huán)境要求
Applies processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins On-Line Specifications (COLS) and Global Customer Engineering (GCE) to enable high quality Installation.
熟練應(yīng)用相關(guān)流程(例如安裝質(zhì)量保證(IQA)、OEM 集成及產(chǎn)品選擇)及工具(例如 Advisor、康明斯線上規(guī)格 (COLS) 及全球客戶工程 (GCE))完成高質(zhì)量安裝。
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements
通過驗(yàn)證樣機(jī)性能,確保安裝質(zhì)量符合康明斯規(guī)定
Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
在經(jīng)驗(yàn)更加豐富的團(tuán)隊(duì)成員指導(dǎo)下,調(diào)查集成和安裝問題、了解因果機(jī)制、提出適當(dāng)措施、制定問題解決方案并記錄結(jié)果。
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes
在參與新產(chǎn)品開發(fā)、設(shè)計(jì)審核及產(chǎn)品變更請(qǐng)求流程期間,擔(dān)任康明斯內(nèi)部的客戶/市場(chǎng)支持者
Translates customer needs and "voice of the customer" into functional product requirements
將客戶需求和“客戶心聲”轉(zhuǎn)化為產(chǎn)品要求
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
獨(dú)立執(zhí)行既定工作流程和系統(tǒng),同時(shí)發(fā)展技術(shù)或產(chǎn)品知識(shí);參與系統(tǒng)和流程改進(jìn)。
Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
有效促進(jìn)團(tuán)隊(duì)目標(biāo)達(dá)成,提高在團(tuán)隊(duì)中的影響,持續(xù)發(fā)展能力,不斷取得成功。
Competencies(能力): Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.
設(shè)備集成和優(yōu)化 - 將不同部件或子系統(tǒng)組合成一個(gè)整體,以實(shí)現(xiàn)客戶最期望的結(jié)果;使用我們的標(biāo)準(zhǔn)工具、流程、安裝要求、確定的最佳實(shí)踐,以確保性能、可靠性、成本和質(zhì)量達(dá)到最佳;使用經(jīng)過驗(yàn)證的問題解決和故障排除技術(shù)分析技術(shù)問題并快速解決問題。
Machine Operation and Support - Evaluates the operation of the system by the user through monitoring system performance, addressing system failures or performance concerns, reacting to evolving user needs, and technology changes; proactively and systematically responds to operational issues which contribute significantly to user satisfaction and operational cost management.
機(jī)器操作和支持 - 通過監(jiān)控系統(tǒng)性能、解決系統(tǒng)故障或性能問題、對(duì)不斷變化的用戶需求以及技術(shù)變化作出回應(yīng),評(píng)估用戶對(duì)系統(tǒng)的操作;積極、系統(tǒng)地回應(yīng)對(duì)用戶滿意度和運(yùn)營(yíng)成本管理產(chǎn)生重大影響的運(yùn)營(yíng)問題。
Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
產(chǎn)品應(yīng)用支持 - 通過及時(shí)開發(fā)和管理準(zhǔn)確及完整的技術(shù)內(nèi)容,確保新產(chǎn)品信息的可用性,以支持我們的客戶和業(yè)務(wù);通過管理技術(shù)系統(tǒng)支持所有市場(chǎng)的銷售,以提供新的選擇;確定安裝要求并開發(fā)具有深入、跨系統(tǒng)知識(shí)和行業(yè)經(jīng)驗(yàn)的創(chuàng)新工具,以實(shí)現(xiàn)成功的設(shè)計(jì)和集成。
Product Function Modeling, Simulation and Analysis - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
產(chǎn)品功能建模、模擬與分析 - 通過使用和/或解釋計(jì)算工具和方法,預(yù)測(cè)相對(duì)于系統(tǒng)、子系統(tǒng)和/或零件級(jí)需求的產(chǎn)品功能能力,影響產(chǎn)品設(shè)計(jì)決策。
Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
產(chǎn)品安裝質(zhì)量 – 識(shí)別和應(yīng)用優(yōu)化設(shè)備集成的方法,以盡量減少返工并提供最佳產(chǎn)品;使用由經(jīng)驗(yàn)豐富的產(chǎn)品安裝專家制定的標(biāo)準(zhǔn)康明斯流程,通過安裝審查流程確保產(chǎn)品安裝正確并滿足要求。
Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
產(chǎn)品問題解決 - 使用保護(hù)客戶的流程解決產(chǎn)品問題;確定非隨機(jī)原因;實(shí)施完善、基于數(shù)據(jù)的解決方案;并確定系統(tǒng)根本原因和建議采取的行動(dòng),防止問題再次發(fā)生。
Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.
產(chǎn)品選擇 - 向客戶提供適合其市場(chǎng)和應(yīng)用的最佳產(chǎn)品;通過優(yōu)化產(chǎn)品規(guī)格,使康明斯的產(chǎn)品易于安裝到新的應(yīng)用中,為客戶提供最合適的解決方案;以客戶容易理解的方式說明產(chǎn)品的功能和優(yōu)點(diǎn);確保康明斯產(chǎn)品不會(huì)因使用康明斯的技術(shù)信息系統(tǒng)、當(dāng)?shù)睾蛻?yīng)用要求而被誤用。
Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.
技術(shù)客戶管理 - 通過成為所有技術(shù)因素的接口,代表康明斯與客戶打交道;向客戶提供工程數(shù)據(jù)、文件和培訓(xùn),以支持設(shè)備的設(shè)計(jì)和集成;通過使用我們的變更流程并與產(chǎn)品開發(fā)部門和客戶進(jìn)行定期溝通,確??蛻舻臉I(yè)務(wù)不會(huì)因管理康明斯產(chǎn)品變更而中斷。
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
協(xié)作 - 建立合作伙伴關(guān)系并與他人協(xié)作,以達(dá)成共同目標(biāo)。
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
有效溝通 - 發(fā)展和實(shí)現(xiàn)多模式溝通,清晰了解不同受眾的特定需求。
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
以顧客為中心 - 建立穩(wěn)固的顧客關(guān)系,提供以顧客為中心的解決方案。
Decision quality - Making good and timely decisions that keep the organization moving forward.
決策質(zhì)量 - 及時(shí)作出高質(zhì)量的決策,推動(dòng)組織發(fā)展。
Drives results - Consistently achieving results, even under tough circumstances.
追求結(jié)果 - 一貫地達(dá)成績(jī)效,即使是在艱難的情況下也是如此。
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
自我發(fā)展 - 使用正式和非正式發(fā)展渠道,積極尋找新的方式發(fā)展和鍛煉自己。
Education, Licenses, Certifications: university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
教育,資格,認(rèn)證:需具備工程或相應(yīng) STEM 領(lǐng)域的本科學(xué)歷或同等學(xué)士學(xué)位。
This position may require licensing for compliance with export controls or sanctions regulations.
該職位可能需要獲得有關(guān)遵守出口管制或制裁法規(guī)的許可證。
English capability: Be able to read and communicate with english;
英語:具有一定的讀寫和溝通能力;
Experience: Engineering equivalent work experience in a relevant discipline area is required. Knowledge of Control, Off-highway machine is preferred;
經(jīng)歷:要求具備之前在相關(guān)專業(yè)領(lǐng)域工作的工程類同等工作經(jīng)驗(yàn)。有控制、非公路設(shè)備集成經(jīng)驗(yàn)者優(yōu)先考慮
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