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更新于 4月16日
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全棧技術支持分析師

1.5-2萬·14薪
  • 西安長安區(qū)
  • 3-5年
  • 本科
  • 全職
  • 招1人

職位描述

.NETC#前后端開發(fā)計算機軟件
We are seeking a hard-working and experienced Support Analyst with expertise in .NET, Vue.Js, SQL Server, and PL/SQL to join our team. The Support Analyst will be responsible for providing exceptional 24x5 technical support to internal and external customers, ensuring the smooth operation of our digital tools and applications. You must have strong problem-solving skills, a deep understanding of the full application stack, and the ability to analyze and recreate issues. Additionally, you should have experience in working with different support teams, handling support tickets, and root cause analysis. 我們正在尋找一位勤奮且經驗豐富的支持分析師，要求具備.NET、Vue.Js、SQL Server和PL/SQL方面的專業(yè)知識，以加入我們的團隊。支持分析師將負責為內部和外部客戶提供卓越的24x5技術支持，確保我們的數字工具和應用程序的順暢運行。你必須具備強大的問題解決能力，對整個應用堆棧有深入的理解，并且能夠分析和重現問題。此外，你應有與不同支持團隊合作的經驗，能夠處理支持工單和進行根本原因分析。
Job Responsibilities - Provide 24x5 follow-the-sun technical support for internal and external customers - 提供24x5的技術支持服務，服務于內部和外部客戶 - Handle and resolve support tickets efficiently, ensuring customer satisfaction - 高效處理和解決支持工單，確保客戶滿意 - Provide Tier 1 and Tier 2 technical support, escalating issues as necessary to the appropriate support teams - 提供一級和二級技術支持，必要時將問題升級至適當的支持團隊 - Collaborate with other internal support teams to handle and resolve customer issues - 與其他內部支持團隊合作，處理和解決客戶問題 - Develop a thorough understanding of the full application stack, including end-to-end connectivity and integration points with ERP and other edge applications - 深入理解整個應用堆棧，包括端到端的連通性和與ERP及其他邊緣應用程序的集成點 - Analyze and recreate issues to resolve root causes and recommend solutions - 分析和重現問題，以解決根本原因并推薦解決方案 - Maintain a comprehensive knowledge of UX best practices and ensure that customers have seamless interactions with our digital tools - 保持對用戶體驗***實踐的全面了解，確保客戶與我們的數字工具有無縫的交互體驗 - Identify and implement continuous improvements, streamlining support processes and enhancing the overall customer experience - 識別并實施持續(xù)改進，簡化支持流程并提升整體客戶體驗
Basic Qualifications - Proactive and self-motivated, with a willingness to learn and continuously improve. - 積極主動，自我激勵，愿意學習和持續(xù)改進 - 3+ years of experience in technical support, with specific expertise in .NET, Vue.Js, SQL Server, and PL/SQL - 3年以上技術支持經驗，具有.NET、Vue.Js、SQL Server和PL/SQL方面的專業(yè)知識 - Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points - 對整個應用堆棧有全面的理解，包括端到端的連通性和集成點 - Familiarity with UX standard methodologies and an ability to ensure an exceptional digital experience for customers - 熟悉用戶體驗標準方法論，并能確保為客戶提供卓越的數字體驗 - 具有根本原因分析和問題解決的經驗 - Superb communication and customer service skills, with a solid focus on maintaining customer satisfaction - 出色的溝通和客戶服務技能，專注于維護客戶滿意度 - Ability to work well independently and as part of a team, adapting to changing priorities and managing multiple tasks concurrently - 能夠獨立工作，也能作為團隊的一部分，適應變化的優(yōu)先級并同時管理多項任務 - Experience using support ticket management systems. - 有使用支持工單管理系統(tǒng)的經驗 - Familiarity with Agile methodology and standard processes. - 熟悉敏捷方法論和標準流程

工作地點

長安區(qū)艾默生科技資源(西安)有限公司

職位發(fā)布者

張雯/HRBP

立即溝通
公司Logo艾默生科技資源
艾默生科技資源（西安）有限公司美國艾默生電氣公司（以下簡稱 Emerson，美國紐約證券交易所代碼: EMR)是技術與工程領域的全球領袖，在商業(yè)、工業(yè)和消費者市場中，為全世界的客戶開發(fā)并提供創(chuàng)新的解決方案。成立于1890年的 Emerson，總部在美國密蘇里州圣路易斯市。擁有 60多家業(yè)務單元，在 150多個國家設有 235家生產設施。Emerson通過網絡能源、過程管理、工業(yè)自動化、環(huán)境優(yōu)化技術、及商住解決方案五大業(yè)務，為全球工業(yè)、商業(yè)及消費者市場的客戶提供創(chuàng)新性的解決方案。2012財年銷售額達到 244億美元。 Emerson長期排名《財富》美國和全球 500強企業(yè)行列，榮獲《財富》全美最受贊賞企業(yè)之一，更在電子行業(yè)中名列第三。2012年，艾默生憑借其對創(chuàng)新的承諾、創(chuàng)想的保護及發(fā)明專利的商業(yè)化，獲得由湯森路透評選的 2012年全球創(chuàng)新企業(yè) 100強殊榮。從 2008至 2012年，范大為（David N. Farr）連續(xù)五年被美國《機構投資者》雜志評為“全美最佳首席執(zhí)行官”。艾默生科技資源（西安）有限公司是艾默生在中國西安投資組建的全資子公司，公司位于西安高新技術產業(yè)開發(fā)區(qū)。艾默生科技資源（西安）有限公司的宗旨是使用先進商業(yè)技術和現代管理理念及方法提供共享業(yè)務平臺，并為有關業(yè)務產品在中國及世界市場上取得在質量、成本和效率方面具有競爭力的地位。公司應采用適用的先進技術和管理方法結合投資者的實力，提高經濟效率和為投資者帶來滿意的經濟利益。 EMERSON(NYSE: EMR), is a global technology and engineering leader in developing and delivering innovative solutions for customers worldwide for commercial, industrial and consumer markets. Founded in St. Louis, Missouri, USA in 1890, with more than 60 business units around the world, Emerson operates in 235 manufacturing locations worldwide and markets its products in over 150 countries. Emerson provides innovative solutions for customers in industrial, commercial, and consumer markets through its network power, process management, industrial automation, climate technologies, and commercial& residential solutions businesses. Sales in fiscal 2012 amounted to US$24.4 billion. Emerson consistently ranks as one of the largest corporations in the Global 500 and US 500 lists by Fortune magazine. It is also recognized as one of the“World’s Most Admired Companies” by Fortune, coming third in the electronics industry category. In 2012, Emerson is recognized as one of the“Top 100 Global Innovators” by Thomson Reuters for its commitment to innovation, protection of ideas and commercialization of invention. David N. Farr was ranked among the best CEOs in America by Institutional Investor magazine for five consecutive years from 2008 to 2012.Emerson eResource(Xi’an) Co., Ltd. is a wholly owned American corporation, a subsidiary of Emerson that it’s invested& established in Xi’an. The purpose of the Company is to use advanced commercial technology and modern management concepts and methods to provide Shared Business Platform and to gain a competitive position in cost, quality and efficiency. The company shall adopt applicable advanced technology and management methods in order to increase the economic efficiency and generate satisfactoryeconomic benefits.公司郵箱：hr.xian@emerson.com公司地址：西安市高新區(qū)錦業(yè)一路34號西安軟件園研發(fā)大廈H座5層
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