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招聘要求/Job Profile：
1、大專以上學歷，專業(yè)不限，經驗不限，年齡22-30歲。
Above the college degree, no restrictions on major, and the age between 22 and 30 years old.
2、普通話標準，相貌端正，有良好的職業(yè)形象和氣質，人品正直，舉止大方得體。
Standard Mandarin, decent appearance, good professional image and temperament, upright character, and elegant and proper behavior.
3、具有良好的英文溝通能力和英文書寫能力，能與外籍人員進行流暢地口語和郵件的溝通交流。
Possessing excellent English communication and writing skills, being capable of engaging fluently in oral and email communication with foreigners.
4、頭腦靈活，反應靈敏，應變能力強，做事嚴謹，抗壓能力強，有學習能力。
Having quick wit and responsiveness, being adaptable, meticulous in work, and having strong ability to bear pressure and learn.
5、做事積極，性格開朗，注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力強。
Being proactive in doing things, having an outgoing personality, paying attention to details, being responsible for work, daring to take responsibility and having
strong execution.
6、具有良好的服務意識，團隊協作精神以及良好的溝通、協調和應變能力。
Having good service awareness and teamwork spirits, having good communication, coordination and adaptability skills.
7、熟練使用office辦公軟件（Excel、Word、PPT）。
Being proficient in using office software （Excel、Word、PPT）.
8、有三年以上五星級酒店前臺、GRO工作經驗或空乘專業(yè)申請者優(yōu)先考慮。
Applicants with more than three years of working experience in hotel receptionist or GRO (Guest Relation Officer) of five-star hotels or majoring in flight attendance will be given priority.
崗位職責/Job Description：
1、在工作時間必須穿著由卓著中心提供的工作服, 保持制服整潔無褶皺,
帶妝上崗。
Work uniforms are provided and are to be worn while at work. Keep the uniforms tidy, clean, and not wrinkled. Apply facial make-up before beginning work.
2、負責接聽客服熱線: 按照一致的服務標準, 為來電者答疑解惑, 向客戶提供禮貌,友好,高效的電話服務。
Responsible for Customer Service Hotline: Offer customers a courteous,
efficient and friendly telephone service, and ensure that all telephone
communications are in line with consistent service standards.
3、在南區(qū)前臺接待訪客: 做好訪客登記工作, 為訪客指引方向，提供訪客咨詢服務。
Visitor Sign-in at the South Reception: Visitor registration. Provide the
directions advisory service.
4、處理客戶投訴: 聆聽客戶需求, 記錄客戶反映的問題, 向客戶道歉并解釋跟進事宜, 最后確認客戶對事件處理的滿意度。
Handing Customer’s Complaints: Listen to customer’s needs. Record
customer’s issue. Apologize to the customer and give updates. Finally, confirm
the satisfaction of the customer.
5、租戶通知發(fā)放: 保證卓著中心的租戶及時收到統(tǒng)一標準的通知。
Tenant’s Notice Delivery: Maintain that each notice will be delivered to
each Excel tenant on time and in the standardized format.
6、快遞處理: 所有快遞人員需要在北門前臺登記領取貨梯卡上下樓，不得乘坐客梯。
Courier Deliveries: All couriers should sign in at the North Reception to
obtain a service elevator access card. They are not allowed to use Excel Centre
passenger elevators.
7、租戶信件處理: 保證租戶的信件分發(fā)正確。
Tenant Mail Handing: Make sure Excel tenant’s mail is accurately sorted
distributed.
8、空氣凈化器的租用: 收到租戶的需求，然后查詢可用的空氣凈化器，準備空氣凈化器租用合同，給租戶送空氣凈化器。
Air Purifier Rental: Receive the requirement from tenant. Check available
air purifier. Prepare the air purifier leasing agreement. Send the air purifier
to the tenant.
9、報告維修事宜: 為我們的租戶提供高效的服務，保證租戶的維修事宜能及時解決。
Reporting Maintenance Issue: Provide an efficient service to our tenants.
Ensure the tenant’s maintenance issue is solved on time.
10、門禁卡制作:按照標準化的流程制作門禁卡。
Access Cards: Follow the standard process for making access cards.
11、雨傘租用: 當遇到雨天時客服代表應將傘架提前擺放，南區(qū)客服代表有責任保管好保險箱鑰匙和雨傘租用押金。
Umbrella Rental: On rainy days, the CR team should place the umbrella
stand next to the south desk in advance. The CR team is responsible for taking
care of the safe key and all the umbrella rental deposit money.
12、消防演習: 配合安保部做好大廈消防演習工作，每年兩次。
Fire Drill: Cooperate with the Security Department to do a good job in the
Excel Centre Fire Drill twice a year.
13、租戶退租: 處理租戶退租事宜, 確保租戶退租的順利進行。
Tenant Move-Out Handing: Make sure our tenants Move-Out process goes
smoothly.
14、305活動中心：接待來訪租戶，負責登記信息，提供租戶所需服務，檢查活動中心的各項設施和用品，為租戶介紹瑜伽、普拉提課程活動以及洗衣服務。
305 Activity Center：Reception of visiting tenants, responsible for
registering information, providing necessary services for tenants, inspecting
various facilities and supplies in the activity center, introducing yoga,
Pilates classes and activities, as well as laundry services to tenants.
15、2層行政連廊：負責訪客接待、登記及引導服務，解答客戶咨詢并指引路線，確保訪客順利進出。處理客戶投訴及臨時需求，維護客戶關系。
Second-floor lounge: Responsible for visitor reception, registration, and
guidance services, answering customer inquiries and guiding routes to ensure smooth entry and exit of visitors. Handle customer complaints and temporary requests and maintain customer relationships.
16、完成客服部主管安排的其他工作。
Complete all the other work arranged by the CR executive.
**公司全額足額繳納社保公積金，每周雙休，每天工作8個小時，無加班，公司提供工服工鞋，高端舒適的外企工作環(huán)境，感興趣的小伙伴們，歡迎隨時投遞簡歷，或工作時間撥打電話59315088轉316，我們會盡快回復您的信息。聯系人：Sophia