What this job involves
Security management
- To manage onsite security guard service, including security guard performance within work scope, training tracking, records review, emergency Response, regular inspection.
Cleaning management
- Cooperate with vendor to deliver high quality cleaning service
- 100% Following client cleaning SOP
- Training plan, execution, and records restore
- Site regular inspection and define improvement plan
- GMP related compliance adherence
- Vendor KPI management and improvement
Office equipment & environment management
- Assist client to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
- Assist client to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
Customer Service / Client Relationships
- To arrange office soft service.
- To handle confidential document destruction and document archiving.
- Keep good communication with clients.
- Coordinate and support Global Souring in related purchasing & services.
- Ensured Key Operations Procedures are followed to ensure service standards are maintained.
- Assist for the safe keeping confidential document such as bank license and related documents.
Vendor Management
- Assist in the management of contractors on site ensuring they perform to the required standards
- Understand the Service Level Agreement of Janitorial Services, and review it in need
- Daily inspection per request
- Direct the vender to compliance the procedures, SOW and SLA
- Have a meeting with vender leader/manager monthly
- Review the vender performance quarterly
- Periodical report to clients
Payment/ billing management
- Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
- To prepare monthly billing for client review and approval.
- To review vendors’ billing and get line manager approval.
- Issue vendors’ PO, GR, Invoice statement to financial team
- Keep good communication with landlord and have the monthly meeting with landlord
- To assist client / FM to do report work, including monthly report and KPI review etc.
- Assist client to do restacking or relocation of staff
- Any other duties assigned by the client
Requirement
1, Bachelor's degree or above
2, CET-4 certificate
3, Proficient in using office software
4, No restriction on gender
5, Under 45 years old
6, More than 3 years of working experience in foreign enterprises