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Principal responsibilities Primary Responsibility is to support all WIFI severity incidents globally and provide expertise in resolution. Have Strong working knowledge of Wi-Fi infrastructure – Juniper/MIST would be preferred. Working with other IT teams including Incident Management during crisis and represent Connectivity. Working as part of a global NOC Team. Work with Incident Management and other support engineers to provide required inputs regarding Wi-Fi Incidents. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis. Drive down infrastructure service outages and repeat failures. Support Incident Management during Post Incident Reviews. Ensure global standards are set and adhered to. Work with Service Providers, ensuring contractual service is delivered and work with them on Continuous Improvement. Be willing to provide on-call support on a rotational basis – which is financially rewarded. Qualifications Strong technical skills for handling Wi-Fi Incidents. 5+ years’ experience at Network production support or operations, ability to learn and support various telecoms areas like contact Centre monitoring and support, Data Network Monitoring and support and associated technologies. Strong understanding of Data Networks Topologies and protocols. Drive to improve the services we provide to our business. Provide valuable inputs in process improvement. Need to be a good team player and able to collaborate at all levels. Experience of Working to ITIL/Agile Standards/Framework. Willingness and ability to learn new telecoms technologies and supporting tools. Good English communication skills and be able to communicate at all levels within the business, and good writing skills. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

主要職責(zé) 主要職責(zé)是支持全球所有WIFI嚴(yán)重事件，并提供解決方案的專(zhuān)業(yè)知識(shí)。 對(duì)Wi-Fi基礎(chǔ)設(shè)施有很強(qiáng)的工作知識(shí)——Juniper/MIST是首選。 在危機(jī)期間與包括事件管理在內(nèi)的其他IT團(tuán)隊(duì)合作，并代表連接性。 作為全球國(guó)家?jiàn)W委會(huì)團(tuán)隊(duì)的一員工作。 與事件管理和其他支持工程師合作，提供有關(guān)Wi-Fi事件的所需輸入。 在全球多元化的工程師和供應(yīng)商團(tuán)隊(duì)中工作，在“追隨太陽(yáng)”的基礎(chǔ)上提供支持。 減少基礎(chǔ)設(shè)施服務(wù)中斷和重復(fù)故障。 在事故后審查期間支持事故管理。 確保制定并遵守全球標(biāo)準(zhǔn)。 與服務(wù)提供商合作，確保提供合同服務(wù)，并與他們合作進(jìn)行持續(xù)改進(jìn)。 愿意輪流提供隨叫隨到的支持，這會(huì)帶來(lái)經(jīng)濟(jì)回報(bào)。 資格 處理Wi-Fi事件的強(qiáng)大技術(shù)技能。 5年以上網(wǎng)絡(luò)生產(chǎn)支持或運(yùn)營(yíng)經(jīng)驗(yàn)，能夠?qū)W習(xí)和支持各種電信領(lǐng)域，如聯(lián)絡(luò)中心監(jiān)控和支持、數(shù)據(jù)網(wǎng)絡(luò)監(jiān)控和支持以及相關(guān)技術(shù)。 對(duì)數(shù)據(jù)網(wǎng)絡(luò)拓?fù)浜蛥f(xié)議有很強(qiáng)的理解。 努力改善我們?yōu)槠髽I(yè)提供的服務(wù)。 為流程改進(jìn)提供有價(jià)值的投入。 需要具備良好的團(tuán)隊(duì)合作精神，能夠在各個(gè)層面進(jìn)行協(xié)作。 有ITIL/敏捷標(biāo)準(zhǔn)/框架工作經(jīng)驗(yàn)。 學(xué)習(xí)新電信技術(shù)和支持工具的意愿和能力。 良好的英語(yǔ)溝通能力，能夠在業(yè)務(wù)范圍內(nèi)進(jìn)行各級(jí)溝通，并具有良好的寫(xiě)作技巧。 相關(guān)經(jīng)驗(yàn)或技能較低的候選人可能會(huì)獲得比上述更低的全球職業(yè)等級(jí)。