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KEY JOB RESPONSIBILITIES:
? Be the first point of contact and solution for customer technical product questions to provide an optimum customer experience by ensuring 100% operational products and reliability.
? Lead and conduct the management and implementation of new product installations, commissioning, including the upgrade or modification of existing product installations at customer sites.
? Understand, articulate, and provide proper usage training to customers at the customers installation site.
? Review technical documents including tool drawings, electrical and/or hydraulic schematics, parts lists, and technical instructions for design/manufacturing/installation and product operation problems when an issue arises. Disassemble tooling and equipment, identify required modifications, manage logistics associated with modifications, upgrade, repairs, tests, etc.
? Provide trouble shooting expertise alongside customers to assist team in identifying root cause and corrective actions for design, manufacturing, electronic, software, or hydromechanical issues.
? Oversee product configuration management process to ensure consistency of product’s performance and alignment to its design and intended use.
? Participate as a key team member in product strategy development to recommend technical solutions to grow and capture market share.
? Working with cross functional teams, managing specific projects, products, and services in assigned region.
? Perform other duties and specific projects as assigned.
Qualifications and Experience:
? Demonstrated ability to both lead and be led by others in an entrepreneurial environment.
? Be able to demonstrate an in-depth working knowledge or equivalent experience for advanced tool and equipment applications onsite at customers related to modifications, upgrades, repairs, calibrations, training, product familiarization and effective troubleshooting to resolve issues on complex equipment.
? 4-year technical degree, and/or 10+ years of equivalent aviation related experience preferred.
? Be a US Citizen.
? Travel up to 50% per year to support customers and products.
? Experience in fast paced customer facing roles, requiring advanced skills in electrical, hydro mechanical, assembly, disassembly, testing, and operating complex specialized equipment specific to the aviation industry.
? Experience with MS-Office (Excel, Word, Outlook, Power Point, Teams). ERP systems (Epicor) is a plus.
? Be able to work independently.
? Attention to detail and accuracy.
? Be able to demonstrate good problem-solving skills.
? Demonstrated experience in accurately communicating customer needs to ensure operational excellence.
? Strong customer service attitude and aptitude.
? Excellent communication skills – verbal and written.
? The role’s work location is based in Mason, OH – USA.
現(xiàn)場(chǎng)服務(wù)工程師
工作職責(zé)：
? 成為客戶技術(shù)產(chǎn)品問題和解決方案的第一聯(lián)系人，通過確保100%的運(yùn)營(yíng)產(chǎn)品和可靠性來提供最佳的客戶體驗(yàn)。
? 領(lǐng)導(dǎo)和實(shí)施新產(chǎn)品安裝、調(diào)試的管理和實(shí)施，包括客戶現(xiàn)場(chǎng)現(xiàn)有產(chǎn)品安裝的升級(jí)或修改。
? 在客戶安裝現(xiàn)場(chǎng)了解、闡明并向客戶提供正確的使用培訓(xùn)。
? 當(dāng)出現(xiàn)問題時(shí)，審查技術(shù)文件，包括工具圖紙、電氣和/或液壓原理圖、零件清單以及設(shè)計(jì)/制造/安裝和產(chǎn)品操作問題的技術(shù)說明。拆卸工具和設(shè)備，確定所需的修改，管理與修改、升級(jí)、維修、測(cè)試等相關(guān)事宜。
? 與客戶一起提供故障排除專業(yè)知識(shí)，協(xié)助團(tuán)隊(duì)確定設(shè)計(jì)、制造、電子、軟件或液壓機(jī)械問題的根本原因和糾正措施。
? 監(jiān)督產(chǎn)品配置管理過程，以確保產(chǎn)品性能的一致性及其與設(shè)計(jì)和預(yù)期用途的一致性。
? 作為關(guān)鍵團(tuán)隊(duì)成員參與產(chǎn)品戰(zhàn)略制定，推薦技術(shù)解決方案以增長(zhǎng)和占領(lǐng)市場(chǎng)份額。
? 與跨職能團(tuán)隊(duì)合作，管理指定地區(qū)的特定項(xiàng)目、產(chǎn)品和服務(wù)。
? 執(zhí)行分配的其他職責(zé)和具體項(xiàng)目。
職位要求：
? 在企業(yè)環(huán)境中表現(xiàn)出領(lǐng)導(dǎo)他人和被他人領(lǐng)導(dǎo)的能力。
? 能夠在客戶現(xiàn)場(chǎng)展示與修改、升級(jí)、維修、校準(zhǔn)、培訓(xùn)、產(chǎn)品熟悉和有效故障排除相關(guān)的高級(jí)工具和設(shè)備應(yīng)用的深入工作知識(shí)或同等經(jīng)驗(yàn)，以解決復(fù)雜設(shè)備的問題。
? 4年技術(shù)學(xué)位，10年以上同等航空相關(guān)經(jīng)驗(yàn)者優(yōu)先。
? 每年出差高達(dá)50%，為客戶和產(chǎn)品提供支持。
? 具有快節(jié)奏的面向客戶的工作經(jīng)驗(yàn)，需要具備電氣、液壓機(jī)械、組裝、拆卸、測(cè)試和操作航空業(yè)特定復(fù)雜專用設(shè)備的高級(jí)技能。
? 熟悉MS Office（Excel、Word、Outlook、PowerPoint、Teams）。ERP系統(tǒng)（Epicor）優(yōu)先。
? 能夠獨(dú)立工作。
? 注重細(xì)節(jié)和準(zhǔn)確性。
? 能夠表現(xiàn)出良好的解決問題的能力。