工作內(nèi)容:
1、對(duì)客訴問(wèn)題進(jìn)行跟蹤,填寫(xiě)供應(yīng)商反饋內(nèi)容,對(duì)客訴進(jìn)行有效性判定;
2、對(duì)客訴問(wèn)題進(jìn)行日統(tǒng)計(jì),對(duì)客訴異常發(fā)起預(yù)警;
3、對(duì)客訴數(shù)據(jù)進(jìn)行周總結(jié)/月總結(jié);
4、參與客訴問(wèn)題拉通/解決;
5、參與客訴問(wèn)題閉環(huán)追蹤;
6、持續(xù)優(yōu)化客訴數(shù)據(jù)統(tǒng)計(jì)路徑,主動(dòng)進(jìn)行的客戶質(zhì)量管理;