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Customer Service Specialist

8000-10000元
  • 上海黃浦區(qū)
  • 五里橋
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

訂單售后處理服飾
l Keep building and enhancing DTC /NON-sales order process.
l Ensure bulk orders correctly loaded in system and maintained
pre-season orders after trade show including:
1)
Bulk order creation in system.
2)
Daily order modification due to
product drop, code change, use-stock order entry, order change requested by
customer, and supply gap from quality check.
3)
Manually execute order cancel,
transfer and re-create according to sales team’s request with manual price
adjustment as well if needed.
4)
Manually split order with
different request date down to order, customer, style-color and size level if
there is any partial delivery, and work with DTC allocator/ inventory planner /MKT
team to make sure supply allocation aligns between expectation and system. If
not, a cross functional discussion is needed by involving IT team to fix.
5)
Record all changes manually before
season kick-off.


l Weekly prepare in-season shippable QTY and share with channels.
1)
Check with warehouse team for
PO delivery status.
2)
Identify shippable quantity
down to order, customer, style-color and size level according to warehouse
actual receiving and product launch date.
3)
Manually create a distribution
list to inform shippable product details customer by customer.
l Daily upload call off (shipping) orders into system according to
customers’ feedback.
1)
Receive feedback customer by customer from email on shipping request.
2)
Upload call off orders in time after receiving customers’ feedback of distribution orders while ensuring accuracy and shipment control of key launch product. (By excel)
3)
Manually check call-off order status if it is not successfully picked, and work with warehouse, inventory planner, retail allocator and IT on route cause. (Partial shipment? B grade shortage, system issue, etc…)
4)
Manually check whether order is picked to the warehouse line by line after finance team release orders,and timely send email notification to warehouse to arrange shipment (Report exported from EBS).
5)
Weekly validate remaining bulkorder status manually after shipment, to make sure order reduction aligns with shipped quantity. If not, need to call out to IT team and manually adjust remaining bulk order.
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工作地點(diǎn)

上海黃浦區(qū)deckers公司21

入職公司信息

  • 入職公司: 戴珂鞋業(yè)(上海)有限公司
  • 公司地址: 上海市黃浦區(qū)五里橋街道蒙自路757號(hào)平安濱江金融中心21樓2101-2108室戴珂鞋業(yè)(上海)有限公司上海市黃浦區(qū)蒙自路757號(hào)平安濱江金融中心21樓
  • 公司人數(shù): 300-499人

認(rèn)證資質(zhì)

  • 人力資源服務(wù)許可認(rèn)證

    人力資源服務(wù)許可證是由國(guó)家人力資源與社會(huì)保障相關(guān)部門(mén)頒發(fā),代表人才經(jīng)紀(jì)人所在企業(yè)可以合法開(kāi)展人力資源相關(guān)業(yè)務(wù)的資質(zhì)證件。展示該標(biāo)簽代表該企業(yè)發(fā)布此職位時(shí)已上傳《人力資源服務(wù)許可證》或《人力資源服務(wù)備案證書(shū)》并經(jīng)由平臺(tái)審驗(yàn)通過(guò)。

職位發(fā)布者

麻女士/人事經(jīng)理

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上海杰艾企業(yè)管理咨詢有限公司成立于2012年09月07日,主要經(jīng)營(yíng)范圍為企業(yè)管理咨詢,商務(wù)信息咨詢,投資咨詢,企業(yè)形象策劃,計(jì)算機(jī)專業(yè)領(lǐng)域內(nèi)的技術(shù)服務(wù),網(wǎng)絡(luò)工程維護(hù)等
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