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更新于 6月5日

Customer Service Specialist

8000-10000元
  • 福州
  • 經(jīng)驗(yàn)不限
  • 本科
  • 全職
  • 招2人

職位描述

英語歐美市場建筑建材貨運(yùn)/物流/倉儲(chǔ)貿(mào)易/進(jìn)出口
ESSENTIAL DUTIES AND RESPONSIBILITIES The incumbent will also be responsible for but not limiting to the following duties: l Overall sales operations and customer service support to Sales function from Customer esquires l Review and sign commercial contracts with channel partners or customers l Be responsible for the whole process of customer order fulfillment from order, shipment delivery to customer, compliant settlement l Review backlog with sales &channel partner to provide reliable sales forecast l Work with team leader to ensure Smooth operations and resolve any operational problems to improve customer satisfactions while meeting sales operations KPI. l Follow policies procedures processes and work flow as per company guidelines. l Work cross function to ensure that customer needs can be fulfilled in time. Work closely with QRA team to ensure the daily operation 100% complied with GSP&NMPA requirement. l Support team leader to optimize commercial operations excellence aligned with business developing strategies.·Other tasks that assigned by supervisors This description is a summary of principle responsibilities and is not intended to include all duties may be assigned. WORKING RELATIONSHIPS AND CONTACTS l External contacts for this position include customers. l Internal contacts include all departments related in our company SUPERVISION RECEIVED AND GIVEN The incumbent of this position is responsible for his/her own work.Only new work is reviewed before issue all other work is handled independently reporting status to managers/supervisor. EDUCATION With relevant education of college or university in Business, International Trade Supply Chain is preferred LANGUAGE Demonstrates solid communication(writing and reading skills in English and Chinese) COMPUTER Solid Microsoft Excel Skill and ERP System Experience Preferred. EXPERIENCE At least 2 years sales Operation or customer service experience in MNC with deep understanding of sales process and customer needs as well as international trading knowledge. FUNCTIONALCOMPETENCIES l Familiar with International trade business such as price term payment term insurance freight term and bank negotiation Positive, multitasking and good team player and be able to effectively communicate with different internal customers to ensure positive outcome.Be able to work under pressure l Good verbal and written communication skills. l Ability to work to deadlines and set priorities..
職位福利:包吃、包住、保險(xiǎn)、加班補(bǔ)助、單休

工作地點(diǎn)

福州福清市洪寬工業(yè)村洪銓路833號(hào)

職位發(fā)布者

潘女士/HR

立即溝通
公司Logo福建順景機(jī)械工業(yè)有限公司
福建順景機(jī)械工業(yè)有限公司注冊(cè)于2014年10月,位于福清市洪寬工業(yè)村,公司生產(chǎn)建筑結(jié)構(gòu)件面向北美市場,目前現(xiàn)有員工200人,下設(shè)銷售客服部部門職能:1.通過高水平的服務(wù)質(zhì)量和與運(yùn)營和商業(yè)主要利益相關(guān)方的密切合作,以及海上物流管理,關(guān)注客戶參與、滿意度、保留和激活,以優(yōu)化客戶體驗(yàn);2.監(jiān)控所有銷售、新產(chǎn)品開發(fā)和生產(chǎn)活動(dòng);3.與IT部門合作,關(guān)注持續(xù)改進(jìn)過程,確保完整的服務(wù)數(shù)據(jù)和系統(tǒng)變更;4.與開發(fā)和制造部門合作,專注于持續(xù)改進(jìn)控制,包括客戶投訴管理,旨在符合客戶承諾的一致交付;5.推動(dòng)服務(wù)改進(jìn)活動(dòng),確保客戶對(duì)我們的產(chǎn)品、服務(wù)和功能滿意。IT部部門職能:1.企業(yè)計(jì)算機(jī)網(wǎng)絡(luò)等基礎(chǔ)設(shè)施日常運(yùn)維2.企業(yè)ERP系統(tǒng)的日常響應(yīng)維護(hù),推動(dòng)和實(shí)施企業(yè)信息化工程,從全局角度考慮生產(chǎn)銷售活動(dòng)整合。3.監(jiān)控企業(yè)內(nèi)部運(yùn)行數(shù)據(jù),整理和分析數(shù)據(jù)做可視化處理為管理團(tuán)隊(duì)提供決策支持4.負(fù)責(zé)對(duì)工程開發(fā)項(xiàng)目中數(shù)控設(shè)備控制部門的維護(hù)和技術(shù)支持工程開發(fā)部部門職能:1根據(jù)項(xiàng)目要求完成非標(biāo)自動(dòng)化設(shè)備機(jī)械結(jié)構(gòu)、機(jī)械部件的設(shè)計(jì)、方案制;2.新產(chǎn)品開發(fā)3D設(shè)計(jì),2D出圖及BOM等工程文件繪制,參與加工過程中的質(zhì)量跟蹤;與生產(chǎn)部門配合完成設(shè)計(jì)及制造;生產(chǎn)現(xiàn)場調(diào)試過程中進(jìn)行技術(shù)指導(dǎo)、協(xié)調(diào)與溝通;生產(chǎn)部部門職能:1.負(fù)責(zé)編制生產(chǎn)作業(yè)計(jì)劃、組織安排生產(chǎn),對(duì)生產(chǎn)過程實(shí)施監(jiān)督管理和協(xié)調(diào),組織生產(chǎn)過程的確認(rèn)。2.對(duì)現(xiàn)場進(jìn)行標(biāo)識(shí)管理,并對(duì)生產(chǎn)過程中的產(chǎn)品質(zhì)量組織實(shí)施自檢,保證過程質(zhì)量。3.對(duì)生產(chǎn)所需的材料進(jìn)行有效的成本控制。財(cái)務(wù)部部門職能:全面負(fù)責(zé)公司的財(cái)務(wù)管理工作,組織領(lǐng)導(dǎo)分公司的財(cái)務(wù)核算、成本控制、預(yù)算管理、財(cái)務(wù)監(jiān)督、存貨控制、稅務(wù)籌劃等方面工作
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