Service Line Overview 業(yè)務(wù)線簡(jiǎn)介 KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services. 畢馬威的運(yùn)營(yíng)服務(wù)中心致力于為各行各業(yè)、不同地域以及不同服務(wù)類型的客戶提供一系列創(chuàng)新完善、高效價(jià)優(yōu)的整體解決方案,該服務(wù)將針對(duì)不同的金融監(jiān)管機(jī)構(gòu)頒布的法律法規(guī)為企業(yè)提供大型改善管理類服務(wù)以及持續(xù)性合規(guī)服務(wù)。 Job Description 職位描述 QC is responsible for quality checking the work of the Client Due Diligence (CDD) Case Handler/CDDE. It is essential that feedback is delivered to these individuals in a constructive manner enabling them to improve and develop their knowledge. Overall the approver is responsible for ensuring the case has been completed to the required standard in line with client policy and procedures and KPMG Quality SLA obligations. QC負(fù)責(zé)對(duì)客戶盡職調(diào)查(CDD)個(gè)案處理員/ CDDE的工作進(jìn)行質(zhì)量檢查。QC必須通過(guò)建設(shè)性反饋提升其專業(yè)能力,確保最終交付的個(gè)案完全符合客戶政策、內(nèi)部程序及畢馬威質(zhì)量標(biāo)準(zhǔn)。 Role & Responsibility 核心職責(zé):
- Quality Assurance 質(zhì)量保證? ? Checking CDD/KYC cases as “l(fā)ast line of defence” before client submission to ensure that high standards of quality are maintained and within SLA. These checks will be prior to any client escalation and prior to submitting a completed case. ? 作為客戶提交前的“最后一道防線”,負(fù)責(zé)對(duì)CDD/KYC案例進(jìn)行質(zhì)量核查,確保其符合高質(zhì)量標(biāo)準(zhǔn)并滿足SLA要求。此項(xiàng)檢查工作將在任何客戶升級(jí)前以及最終個(gè)案提交前完成。 ? Master client CDD policies/procedures ? 精通客戶CDD政策/流程 ? Command documentation requirements for private companies, partnerships, NPOs, ect. ? 掌握私營(yíng)公司、合伙企業(yè)、非盈利組織(NPOs)等實(shí)體的文件合規(guī)要求 - Cross-functional Collaboration 跨職能協(xié)作 ? Partner with CDD Ops to operationalize AML/CDD standards ? 與CDD運(yùn)營(yíng)團(tuán)隊(duì)協(xié)作落實(shí)AML/CDD標(biāo)準(zhǔn) ? Proactively track remedial actions, referrals and complex queries ? 主動(dòng)追蹤整改措施、轉(zhuǎn)介案例及復(fù)雜查詢 ? Align with SME Coaches, Ops staff and Change BAs for policy implementation consistency ? 聯(lián)動(dòng)業(yè)務(wù)專家教練(SME Coach)、運(yùn)營(yíng)人員及變革分析師(Change BA),確保政策執(zhí)行一致性 ? Deliver real-time policy advisory to CDD Assistants, Telephony Support & Executives ? 為CDD助理、電話支援及個(gè)案處理員提供實(shí)時(shí)政策咨詢 - Capability Building 能力建設(shè) ? Provide actionable improvement feedback to Case Handlers/CDDEs ? 向個(gè)案處理員提供可操作的改進(jìn)反饋 ? Enhance CDD/KYC proficiency through call monitoring insights ? 通過(guò)通話監(jiān)控洞察提升CDD/KYC專業(yè)水平 ? Diagnose skill gaps and initiate SME Coach-led solutions ? 診斷技能缺口并推動(dòng)業(yè)務(wù)專家教練(SME Coach)主導(dǎo)解決方案 ? Identify knowledge gaps during daily operation and escalate to SME team for thematic training. ? 在日常營(yíng)運(yùn)中識(shí)別知識(shí)差距并匯報(bào)給SME團(tuán)隊(duì)進(jìn)行主題培訓(xùn)。 - Workflow Management 工作流程管理 ? Optimize task allocation to guarantee on-time inspection delivery ? 優(yōu)化任務(wù)分配確保按時(shí)交付檢查結(jié)果 - Teamwork 團(tuán)隊(duì)協(xié)作 ? Mobilize cross-team resources under operation needs for critical initiatives ? 配合營(yíng)運(yùn)需要進(jìn)行跨團(tuán)隊(duì)資源調(diào)動(dòng)以完成關(guān)鍵任務(wù) ? A team player with excellent communication skills. ? 有團(tuán)隊(duì)精神以及優(yōu)秀的團(tuán)隊(duì)溝通技巧 Qualification & Requirements 任職要求: ? An understanding of AML/ KYC rules and compliance requirements, with a minimum of two years’ experience working in a financial institution regulated entity. ? 了解AML/KYC規(guī)則和合規(guī)要求,至少有兩年在金融監(jiān)管機(jī)構(gòu)相關(guān)工作的經(jīng)驗(yàn)。 ? Fundamental understanding of Anti-Money Laundering (AML) and Customer Due Diligence (CDD) requirements. ? 對(duì)AML(反洗錢(qián))和CDD(客戶盡職調(diào)查)有基本的認(rèn)識(shí)和理解。 ? Strong risk identification capabilities, independent problem-solving skills, and logical thinking. ? 較強(qiáng)的風(fēng)險(xiǎn)識(shí)別意識(shí),獨(dú)立解決問(wèn)題的能力和良好的邏輯思維。 ? Excellent stress management and adaptability, with a proactive work attitude and teamwork spirit. ? 有良好的壓力管理和應(yīng)變能力,有積極的工作態(tài)度和團(tuán)隊(duì)合作精神。 ? Ability to collaborate and communicate effectively across stakeholders. ? 能夠與不同的部門(mén)進(jìn)行有效的合作和溝通。 ? Exceptional written and spoken English proficiency. ? 優(yōu)秀的英語(yǔ)書(shū)面和口語(yǔ)能力。 About KPMG 關(guān)于畢馬威 ?At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.
We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients. To lead by example, we launched Our Impact Plan (OIP) which includes our ESG commitments and progress across four key pillars – Planet, People, Prosperity and Governance.
We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.
OverviewKPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.The KPMG Delivery Centre(KDC) is a centralised centre of excellence delivering high quality services to KPMG China's audit, tax, advisory and infrastructure functions.畢馬威服務(wù)中心簡(jiǎn)介畢馬威在中國(guó)二十五個(gè)城市設(shè)有辦事機(jī)構(gòu),合伙人及員工約12,000名,分布在北京、長(zhǎng)沙、成都、重慶、佛山、福州、廣州、??凇⒑贾?、合肥、濟(jì)南、南京、寧波、青島、上海、沈陽(yáng)、深圳、蘇州、天津、武漢、廈門(mén)、西安、鄭州、香港特別行政區(qū)和澳門(mén)特別行政區(qū)。畢馬威是一個(gè)由專業(yè)服務(wù)成員所組成的全球網(wǎng)絡(luò)。成員所遍布全球147個(gè)國(guó)家和地區(qū),擁有專業(yè)人員219,000名,提供審計(jì)、稅務(wù)和咨詢等專業(yè)服務(wù)。畢馬威服務(wù)中心(KDC)作為全國(guó)中央卓越中心,致力于為畢馬威中國(guó)的審計(jì)、稅務(wù)、咨詢的前線與后勤服務(wù)團(tuán)隊(duì)提供優(yōu)質(zhì)服務(wù)。