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· Reports directly to and communicates with the FrontOffice Manager on all pertinent matters affecting guest service and hoteloperations.
· 直接向前廳部經(jīng)理匯報(bào)并就所有與賓客服務(wù)及酒店運(yùn)作相關(guān)的問(wèn)題進(jìn)行溝通。
· Provides functional assistance and direction to alldepartments.
· 向所有部門提供功能性支持和指導(dǎo)。
· Cooperates, coordinates and communicates with otherhotel departments as required.
· 按需要與酒店其它部門進(jìn)行合作、協(xié)調(diào)和溝通。
· Reacts to situations to ensure guests receiveprompt attention and personal recognition throughout the hotel
· 對(duì)各種狀況做出反應(yīng)，以確保來(lái)賓被及時(shí)的禮貌接待并得到充分的注意和重視。
· Responds to guest needs and resolves relatedproblems
· 就客人的需求做出反應(yīng)并解決相關(guān)問(wèn)題。
· Supervises and directs Reception and Reservationspersonnel.
· 對(duì)接待部和預(yù)訂部工作人員進(jìn)行監(jiān)督和指導(dǎo)。
· Supports and assists Front Office personnel and alldepartments at peak periods.
· 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助。
· Ensures VIPs and priority club guests receivespecial attention
· 保證貴賓和優(yōu)悅會(huì)會(huì)員受到特別關(guān)照。
· Inspects front of house and back of house regularlyfor cleanliness.
· 定期檢查一線各部門和二線各部門的清潔狀況。
· Assists Guest Relations in greeting, rooming, andsending off VIP guests.
· 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時(shí)送行。
· Monitors appropriate standards of conduct, uniform,hygiene, and appearance of staff.
· 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象。
· Provides input for Front Office meetings.
· 為前廳部會(huì)議提供信息 。
· Promotes inter-hotel sales and in-house facilities.
· 促進(jìn)店際銷售及推銷酒店內(nèi)的設(shè)施。
· Checks billing instructions and monitors guestcredit
· 檢查結(jié)帳說(shuō)明并監(jiān)督客人信用情況。
· Analyses and approves discounts and rebates.
· 分析和批準(zhǔn)打折相關(guān)事宜。
· Analyses the rate variance report to ensure roomsrevenue control
· 分析房?jī)r(jià)差異報(bào)告以保證控制客房收入。
· Takes action with the Property Management Systems(PMS) in emergency situation.
· 在緊急情況下使用酒店管理系統(tǒng)（PMS）。
· Fully conversant with all hotel emergencyprocedures.
· 熟知酒店緊急情況所有處理程序。
· Ensures front line staff complies with FITmarketing techniques and maximize sales.
· 確保一線員工遵從散客市場(chǎng)技巧并最大化的進(jìn)行銷售。
· Works with Superior and Human Resources on manpowerplanning and management needs
· 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。
· Works with Superior and Director of Finance in thepreparation and management of the Department’s budget.
· 與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。