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更新于 今天

粵英電話銷(xiāo)售

1.2-1.5萬(wàn)
  • 蘇州虎丘區(qū)
  • 1-3年
  • 大專(zhuān)
  • 全職
  • 招1人

雇員點(diǎn)評(píng)標(biāo)簽

  • 工作環(huán)境好
  • 同事很nice
  • 氛圍活躍
  • 團(tuán)隊(duì)執(zhí)行強(qiáng)
  • 人際關(guān)系好

職位描述

粵語(yǔ)英語(yǔ)咨詢(xún)服務(wù)
Call Centre Telemarketer
【JOB SPECIFIC TASKS】
Building and Maintaining Customer Base
? Answers owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
? Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room, locations, and portfolio/network information.
? Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings.
? Follows up on referrals from owners.
? Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
? Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
? Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.
【Giving Sales Presentations】
? Discovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation.
? Explain the features and benefits of the Marriott Vacation Club Destinations product.
? Establishes trust during the warm up, discovery, and intent statement and build rapport with customer.
? Closes sales using approved process.
? Practices and continues to develop and improve sales presentation.
? Presents financing options as an approach to ownership.
? Presents to customers in a manner that effectively utilizes the elements of the sales process.
? Finalizes deals by signing of paperwork and notarizing contacts.
? Follows up customer interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor.
? Answers customers' questions regarding construction work, financing, maintenance, repairs, and appraisals.
? Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests.
? Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
【Conducting and Managing Business Transactions】
? Assures complete and accurate processing of documents pertaining to sales.
? Reviews details of contracts with prospective owners once they decide on purchase.
? Analyzes problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality.
? Thoroughly reviews loan applications and financial documents with the customer and ensure completed properly.
? Works with Sales Management to minimize cancellations, provides comprehensive owner assurance and ensures timeliness of closings.
? Reaches out to and influence Every Other Year (EOY) owners to upgrade and maximize all reload opportunities.
? Completes button-up sheet at end of each sale.
【Providing Services to Others】
? Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
? Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.
【Other】
? Demonstrates total understanding of the culture and processes of the organization.
? Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
? Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Customers, Owners).
? Participates in formal training sessions offered by management team.
? Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
? Assists in the development and mentoring of other Telemarketers as requested.
? Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
? Performs other duties as assigned

工作地點(diǎn)

蘇州虎丘區(qū)聚思鴻信息咨詢(xún)有限公司1號(hào)

職位發(fā)布者

趙丹/招聘主管

昨日活躍
立即溝通
公司Logo聚思鴻信息技術(shù)服務(wù)(大連)有限公司公司標(biāo)簽
Concentrix公司(納斯達(dá)克股票代碼:CNXC)是全球技術(shù)和服務(wù)的領(lǐng)導(dǎo)者,為世界上最優(yōu)秀的品牌和正在改變世界的品牌提供支持。我們以人為本,技術(shù)驅(qū)動(dòng),智能賦能。每一天,我們都在設(shè)計(jì)、構(gòu)建和運(yùn)營(yíng)全集成的端到端解決方案,并在整個(gè)企業(yè)內(nèi)快速、大規(guī)模地實(shí)施,幫助 2,000多家客戶解決最棘手的業(yè)務(wù)挑戰(zhàn)。無(wú)論是設(shè)計(jì)變革性的品牌體驗(yàn)、構(gòu)建和擴(kuò)展安全的人工智能技術(shù),還是運(yùn)營(yíng)兼顧全球一致性和本土親密性的數(shù)字化方案,我們都能勝任。我們的核心使命是致力于改變企業(yè)連接、互動(dòng)和增長(zhǎng)的方式。我們重新定義成功的含義,服務(wù) 70多個(gè)區(qū)域市場(chǎng)的每個(gè)主要垂直領(lǐng)域,幾乎無(wú)處不在地提供超乎想象的成果。訪問(wèn) concentrix.com了解更多信息。
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