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訂單跟蹤

工作內(nèi)容：JobDescription
1，客戶訂單管理及跟蹤。
Customers'order management and follow up
2，與客戶保持良好關(guān)系，跟蹤解決配送過程中發(fā)生的問題，提升客戶滿意度
Maintainingand developing customer relationship. Handle all the problems during thisprocess. Improving customer's satisfaction.
3，訂單相關(guān)文件處理及定期匯總報告
Preparerelated documents, make regularly analysis report.
4，核算發(fā)貨成本，篩選物流, 確保客戶能及時收貨
Deliverycost calculation, select the best logistics company. Make sure the customer canget goods on time.
5，區(qū)域銷售和倉庫庫存跟蹤分析，及時安排貨物調(diào)撥申請
Stockanalysis regularly and move stock between cities.
6，與客戶對賬，開具發(fā)票
Billingand invoicing customers
7，工作時間 13:00-20:00
要求：Requirement:
1，大專及以上學(xué)歷
Bachelordegree or above, major in customer service , logistics, trading
2，有客服或業(yè)務(wù)跟單經(jīng)驗。如有在酒店前臺工作經(jīng)驗者或是生鮮銷售助理經(jīng)驗者優(yōu)先。
1 yearor above relevant working experience especial work as customer service or orderfollow up.
3，有耐心，脾氣好，能應(yīng)對不同客戶的要求。
Patience, good temper is necessary, can deal with different requirement from customer
4，英文聽力及書面可交流?？谡Z不作特別要求。
Englishreading and listening is required.
5，熟悉辦公軟件
Good atMS software, especial excel.
6.需要準備英文自我介紹