通過與客戶溝通,在遵循酒店盈利方針的基礎(chǔ)上確保滿足客戶的需要
To negotiate with clients ensuring that profitability guidelines of the hotel are adhered to ensure guest needs and all requests are met.
在任何情況下嘗試進(jìn)行增值銷售以將餐飲、宴會(huì)會(huì)議收入最大化
To maximize F&B Revenue by trying to up-sell on every occasion.
對(duì)于電話詢價(jià),必須精確填寫詢價(jià)信息表格
To accurately complete an enquiry form for all telephone enquiries.
在使用電話,傳真,郵件或者任何客戶傾向的方式進(jìn)行溝通后,根據(jù)萬達(dá)文華酒店標(biāo)準(zhǔn),對(duì)于客戶詢價(jià)在24小時(shí)內(nèi)必須使用規(guī)范文本進(jìn)行回復(fù)