Job Title: BAU Support Staff Responsibilities: ? Drive the daily resolution of production issues, including analysis and troubleshooting of common incidents. ? Coordinate day-to-day communications with stakeholders, including clients as well as internal BAs, developers, and QA team members. ? Ensure all production issues are addressed and resolved within agreed SLAs. Requirements: ? Strong English communication skills, with the ability to engage professionally with both clients and internal teams. ? Excellent learning ability and adaptability to new environments; capable of handling issues with flexibility. ? Bachelor’s degree or Diploma in Computer Science or a related discipline. ? 1–2 years of development experience (Java experience is a plus). ? Good understanding of databases. ? Candidates without development experience will also be considered if they have BA or QA working experience
斯帝芬尼–為您的企業(yè)提供動力。斯帝芬尼公司成立于1987年,是全球業(yè)界公認的IT外包服務(wù)領(lǐng)跑者,全球外包100強企業(yè),面向世界500強企業(yè)客戶,為大中型企業(yè)提供在岸、離岸以及近岸服務(wù)外包支持。所提供的服務(wù)包括:IT Help Desk、桌面系統(tǒng)管理服務(wù)、IT資產(chǎn)管理、SAP咨詢、微軟Share Point服務(wù)、大型機、手機軟件及戰(zhàn)略性人員派遣外包服務(wù)等。斯帝芬尼在全球擁有76個分支機構(gòu)、21200名員工,服務(wù)遍布30個國家、支持32種語言、覆蓋所有主要行業(yè)。