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Key Duties: 1. Handle various inquiries (tracking, schedule, port restriction…) from customers and counter agents. 2. Update Transshipment Port List, Special Port Routing List and Transit Time Table to related parties 3. Handle/co-ordinate various special requests (i.e. changing of destination, special routing etc) with related parties 4. Help to track & trace idling equipment cases 5. Prepare various periodical or ad-hoc statistics report as required 6. Handle customer queries/complaints and ensure customer orders/requirements are clearly transferred to all concerned parties 7. Keep record of standard tariff/surcharge special rating request (not filed in TMS) from principal and oversea parties and copy to related parties 8. Send freight inquiries to corresponding parties in regards of the anonymous shipment 9. Keep close contact and follow up shipments from customers / counter agents on daily basis, especially GCA/BCO 10. Follow up freight M/C and checking 11. Make SSE Tariff & Contract filing 12. Check and confirm with relevant parties for extra costs incurred during loading at POL and prepare reports to Accounting 13. Check & trace with relevant parties for extra costs incurred during transportation and send m/c instruction for confirmed payments 14. Work with GVA DOC and Greece SSC to remind NVOCC to complete or revise AMS filing 15. Apply with AMS center for new SCAC code based on NVOCC’s requirement 16. Check with oversea agent for freight collect/elsewhere payment approval 17. Apply and file Sea Waybill agreements 18. Assist DOC/Claim department for UAC/legal case handling 19. Assist VOP to prepare special equipment / OOG / BBK cargoes pre-loading report or manifest upon request 20. Assist to guide / push customers’ VGM submission and set deadline in system 21. Explain or consolidate to GVA to clear KO BLs in daily/monthly/yearly pending KO report 22. WDC DR plan following up 23. Maintain customers contact details for notice delivery 24. Carry out all relevant duties as outlined in the Company procedures and policies 25. Perform any other job duties assigned by immediate supervisor and management Job Requirements: 1.Bachelor’s degree or above, one to two years of relevant work experience. 2.CET-6 and above, fluent in spoken and writing with English. 3.Proficient in office software, good communication skill. 4.Responsible, careful and conscientious, strong learning ability, and team spirit. 工作職責： 1.處理來自客戶和柜臺代理的各種查詢（跟蹤、船期、港口限制等）。 2.向相關(guān)方更新轉(zhuǎn)運港清單、特殊港口路線清單和中轉(zhuǎn)時間表 。 3.處理/協(xié)調(diào)與相關(guān)方的各種特殊要求（即更改目的地、特殊路線等）。 4.幫助跟蹤和追蹤閑置設(shè)備案例。 5.根據(jù)需要準備各種定期或臨時統(tǒng)計報告。 6.處理客戶查詢/投訴，并確保將客戶訂單/要求明確傳達給所有相關(guān)方 。 7.保留委托方和海外方的標準關(guān)稅/附加費特殊費率請求（未在 TMS 中提交）的記錄，并抄送給關(guān)聯(lián)方 。 8.向相關(guān)方發(fā)送有關(guān)匿名貨物的運費查詢 。 9.保持密切聯(lián)系并每天跟進客戶/柜臺代理的貨物，尤其是 GCA/BCO 10. 跟進貨運 M/C 和檢查。 10.進行上交所關(guān)稅和合同申報 。 11.與相關(guān)方核對并確認在 POL 裝貨期間產(chǎn)生的額外費用，并準備會計報告。 12.與相關(guān)方核對運輸過程中產(chǎn)生的額外費用進行追蹤，并發(fā)送確認付款的指示 。 13.與 GVA DOC 和希臘 SSC 合作，提醒 NVOCC 完成或修改 AMS 申報 。 14.根據(jù) NVOCC 的要求向 AMS 中心申請新的 SCAC 代碼 。 15.與海外代理核實運費到付/其他地方付款批準 。 16.申請和提交海運單協(xié)議。 17.協(xié)助 DOC/索賠部門處理 UAC/法律案件。 18.協(xié)助 VOP 準備特殊設(shè)備 / OOG / BBK 貨物預裝報告或艙單 。 19.協(xié)助指導/推送客戶的 VGM 提交并在系統(tǒng)中設(shè)置截止日期。 20.向 GVA 解釋或整合以清除每日/每月/每年待處理 KO 報告中的 KO BL 。 21.WDC DR 計劃跟進。 22.維護客戶聯(lián)系方式以接收通知。 23.履行公司程序和政策中規(guī)定的所有相關(guān)職責 。 24.履行直屬主管和管理層分配的任何其他工作。 任職要求： 1.本科及以上學歷，一至兩年相關(guān)工作經(jīng)驗。 2.英語六級及以上，英語口語和寫作流利。 3.熟練使用辦公軟件，良好的溝通能力。 4.有責任心、細心認真，有較強的學習能力，有團隊合作精神。