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Key Responsibilities:
1）Workplace & End-User Computing: Provide
technical support for Windows/macOS devices, Office 365, and
collaboration tools to ensure optimal workplace productivity.
2）IT
Service Management: Handle incidents, service requests, and escalations,
ensuring timely resolution and high user satisfaction.
3）VMware Support: Troubleshoot basic VMware environments, escalating complex issues when necessary.
4）Data
Center Management: Assist in monitoring and managing server, storage,
and network infrastructure within the local data center.
5）Asset
& Inventory Management: Maintain IT hardware, software, and
licensing records to ensure compliance and proper lifecycle management.
6）Collaboration
& Vendor Coordination: Work with regional and global IT teams, as
well as external vendors, to support IT service continuity.
7）Process Improvement & Documentation: Develop and maintain IT
support documentation and suggest improvements to enhance service
delivery.
Key Qualifications & Skills:
1）3+ years of experience in IT service delivery, workplace support, or end-user computing.
2）Strong knowledge of Windows OS, Office 365, and workplace technologies.
Basic understanding of Citrix Virtual Apps & Desktops and VMware virtualization.
3）Experience with data center operations, including servers, storage, and network infrastructure.
4）Strong troubleshooting and problem-solving skills with a service-oriented mindset.
5）Ability to manage IT incidents and requests efficiently using an ITSM tool (e.g., ServiceNow).
6）Excellent communication skills in Mandarin and English to support a diverse user base.
7）Ability to work independently and collaborate with regional/global IT teams