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Position: Customer Service Representative
Key Responsibilities:
● Master Data Maintenance – New SAP account creation, extension of Customer sales
area, the management of SAP PCCU, data cleaning according to needs, etc.
● Provide customer order receipt and handling in Greater China, South East Asia and
other APAC country from receiving customer's order to shipment follow-up and complaint
handling.
● Enter customer(external/internal) order into SAP system within required timeline and
high accuracy based on standards and processes.
● Provide product availability and shipment schedule to customers within established
guidelines.
● Track order fulfillment, monitor cross-country and/or domestic deliveries, through close
work with overseas or local Logistics team, Forwarders and warehouses.
● Record customer complaints in the CRM system, coordinate the investigation with
relevant parties and provide root cause, corrective and preventive actions to customers..
● Support business growth and conduct special customer requirements if any.
● Other jobs that will be assigned according to Customer Service Team objectives.
● Participate in other Supply Chain activities if assigned.
Requirements:
● Bachelor degree (STEM is preferred)
● Good oral and written communication skills in Korean and English
● Has relevant working experience in Customer Service, International Trade, Logistics or
Supply Chain. SAP experience is highly preferred.)
● Good at Microsoft Office software, Good excel skill is highly preferred
● Good interpersonal skills and teamwork spirit.
● Strong analytical and problem-solving skills, quick in learning, and able to work under
pressure.
? 工業(yè)企業(yè)的CSR經(jīng)驗，化工行業(yè)尤佳
? 比較好的數(shù)據(jù)分析經(jīng)驗（希望Excel要比較強）
? 語言要求：韓語和英語能夠商務(wù)交流
? 應(yīng)屆畢業(yè)生可考慮，工作經(jīng)驗控制在8年以內(nèi)