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Job Summary:
The Inside Sales Executive is responsible for retaining and growing business through telephone communications with customers. He or she should proactively contact customer to identify business opportunities, position UPS products and services to meet customer needs. The Inside Sales Executive is responsible for delivering their sales plan.
He or she is required to well manage customer information profile and use sales tools for customer research and sales strategy development. In future, The ISE segment will sell cross business unit products and new products portfolios to maximize business growth.

Job Duties:
1) Meet sales goals through managing accounts
a) Use sales tools (e.g., Total Enterprise Account Management System (TEAMS), BIA (business information analysis) and relevant reports to research customer contact, manage customer information and product specifics;
b) Prioritize accounts calling based on importance and urgency guideline, plan ahead on daily sales activities and focus on accounts with the large opportunities;
c) Use the information from sales tools to build a good customer relationship and identify new sales opportunities to win new volume and revenue;
d) Establish solid funnel funding, shorten the funnel velocity and ensure for good contract compliance;
e) Use the BIA tools to search for top volume generator and provide technology resolutions;
2) Coordinate with other functions and resolve customer issues
a) Coordinate with other functions to respond to customer questions, inquiries and complaints in a timely manner;
b) Resolve customer complaints, claims and other issues by following up with current guidelines;
c) Push up large opportunity sales leads to field sales as per SP & P rules
d) Identify opportunities to put customer on technology resolutions;
e) Research competitor service capabilities, pricing patterns and strategies through daily telephone with customers;
f) Work with billing and collection team to solve outstanding billing and collection issues.
3) Complete daily sales administrative tasks
a) Complete daily sales administrative tasks in a timely, accurate manner;
b) Ensure accurate and updated customer information into sales tools, (i.e. TEAMS, BIA, billing updates)
c) Complete internal forms in a timely manner to ensure appropriate follow up.

General Requirements:
1) Bachelor holder or Diploma graduate
2) At least 1-2 years working experience preferred in business development / telephone sales
3) Computer literacy - Microsoft Office, Microsoft Office Powerpoint, etc.
4) Average English skills (spoken & written).
5) Good telephone manner, patience, willing to learn and attention to details.

崗位概述：
內(nèi)部銷售主要負(fù)責(zé)通過電話維持和開發(fā)業(yè)務(wù)；
主動聯(lián)系客戶以確定業(yè)務(wù)，用UPS產(chǎn)品和服務(wù)以滿足客戶需求；
執(zhí)行銷售計劃，很好地管理客戶信息；
使用銷售的工具來做客戶研究和銷售策略開發(fā)。

工作職責(zé)：
1）通過管理賬戶達(dá)到銷售目標(biāo)：
a）使用銷售工具（例如，企業(yè)賬戶管理系統(tǒng)（TEAMS），BIA（商業(yè)信息分析）
以及相關(guān)報告來研究客戶，管理客戶信息和產(chǎn)品；
b）根據(jù)重要性和緊迫性指導(dǎo)原則優(yōu)先開發(fā)客戶，提前計劃日常銷售；
活動，并把重點(diǎn)放在有大量機(jī)會的客戶上；
c）使用銷售工具中的信息建立良好的客戶關(guān)系并確定新的銷售機(jī)會來贏得貨量和收入；
d）確保良好的合同合規(guī)性；
e）使用BIA工具搜索大客戶并提供技術(shù)解決方案。
2）協(xié)調(diào)其他部門，解決客戶問題：
a）與其他職能部門協(xié)調(diào)，及時回應(yīng)客戶的問題，詢問和投訴；
b）遵循公司規(guī)定，解決客戶投訴，索賠和其他問題；
c）按照SP＆P規(guī)則，把銷售機(jī)會給到區(qū)域銷售；
d）找出客戶在技術(shù)解決方案上面的機(jī)會；
e）通過與客戶的日常電話研究競爭對手的服務(wù)能力，定價模式和策略。
3）完成日常銷售管理任務(wù)：
a）及時，準(zhǔn)確完成日常銷售管理工作;
b）確保準(zhǔn)確和更新的客戶信息進(jìn)入銷售工具（即TEAMS，BIA，賬單更新）；
c）及時完成內(nèi)部表格，以及跟進(jìn)后續(xù)事宜。

崗位要求：
1）大專及以上學(xué)歷；
2）至少1 - 2年的銷售/電話銷售工作經(jīng)驗；
3）熟練使用Office，Powerpoint等；
4）良好的英語技能（口頭和書面）；
5）良好的電話禮儀，耐心，樂于學(xué)習(xí)和關(guān)注細(xì)節(jié)。