崗位職責(zé):
一、備件數(shù)據(jù)體系搭建與優(yōu)化(效率核心)
1. 系統(tǒng)整合客戶(hù)設(shè)備備件全生命周期資料,構(gòu)建標(biāo)準(zhǔn)化、可檢索的備件手冊(cè)庫(kù),涵蓋備件型號(hào)、更換周期、故障關(guān)聯(lián)度等核心信息,確保資料與實(shí)際使用100%匹配。
2. 負(fù)責(zé)售后備件物料信息的精細(xì)化創(chuàng)建與維護(hù),規(guī)范物料編碼、規(guī)格參數(shù)、圖紙關(guān)聯(lián)等數(shù)據(jù),為庫(kù)存優(yōu)化、采購(gòu)決策提供數(shù)據(jù)支撐。
3. 優(yōu)化備件查找,降低內(nèi)部響應(yīng)時(shí)間,提升報(bào)價(jià)速度。
二、客戶(hù)需求挖掘與精準(zhǔn)服務(wù)(增長(zhǎng)引擎)
1. 定期走訪(fǎng)客戶(hù)現(xiàn)場(chǎng)或協(xié)同服務(wù)團(tuán)隊(duì)開(kāi)展需求調(diào)研,深度拆解客戶(hù)生產(chǎn)場(chǎng)景下的備件痛點(diǎn),建立客戶(hù)備件需求檔案。
2. 基于現(xiàn)場(chǎng)設(shè)備運(yùn)行狀態(tài)、損耗規(guī)律及客戶(hù)產(chǎn)能規(guī)劃,輸出定制化備件配置方案(必備清單、安全庫(kù)存建議、升級(jí)替代方案等),降低客戶(hù)停機(jī)風(fēng)險(xiǎn),挖掘增量銷(xiāo)售機(jī)會(huì)。
三、內(nèi)部賦能與業(yè)務(wù)增長(zhǎng)支持(價(jià)值放大)
1. 定期開(kāi)展內(nèi)部備件技術(shù)培訓(xùn),提升備件團(tuán)隊(duì)專(zhuān)業(yè)能力與業(yè)務(wù)處理效率。
What You Will Do in this Role:
I. Spare Parts Data System Establishment & Optimization (Efficiency Core)
1.Integrate the full-lifecycle documentation of customer equipment spare parts, and build a standardized, searchable spare parts manual library covering key information such as part model, replacement cycle, and fault correlation, ensuring 100% consistency between documentation and actual application.
2.Be responsible for the refined creation and maintenance of after-sales spare parts material information, standardize material codes, specifications, drawing associations and other data, to provide data support for inventory optimization and procurement decision-making.
3.Optimize spare parts query processes to reduce internal response time and improve quotation efficiency.
II. Customer Demand Mining & Precision Service (Growth Engine)
1.Regularly visit customer sites or collaborate with the service team to conduct demand research, deeply analyze pain points of spare parts in customer production scenarios, and establish customer spare parts demand files.
2.Based on on-site equipment operation status, wear patterns and customer capacity planning, provide customized spare parts configuration solutions (including essential lists, safety stock recommendations, upgrade & alternative solutions, etc.), reduce customer downtime risks, and explore incremental sales opportunities.
III. Internal Empowerment & Business Growth Support (Value Amplification)
1.Conduct regular internal spare parts technical training to improve the professional competence and business processing efficiency of the spare parts team.
技能要求:
1. 熟悉設(shè)備備件結(jié)構(gòu),具備圖紙解讀、備件匹配的專(zhuān)業(yè)能力。
2. 具備較強(qiáng)的客戶(hù)溝通與需求挖掘能力,可獨(dú)立完成客戶(hù)現(xiàn)場(chǎng)調(diào)研與培訓(xùn)工作,抗壓能力強(qiáng),能適應(yīng)出差。
3. 熟練使用ERP系統(tǒng)、Office辦公軟件,具備數(shù)據(jù)整理與分析能力者優(yōu)先。
4. 具備良好的團(tuán)隊(duì)協(xié)作精神與知識(shí)分享意識(shí),對(duì)業(yè)務(wù)增長(zhǎng)有驅(qū)動(dòng)意愿
5.2年以上相關(guān)工作經(jīng)驗(yàn)
6.本科及以上學(xué)歷,機(jī)械工程、自動(dòng)化、電氣等相關(guān)專(zhuān)業(yè)優(yōu)先
Skills & Capabilities
1. Familiar with the structure of equipment spare parts, and possess professional capabilities in drawing interpretation and spare parts matching.
2. Possess strong customer communication and demand mining capabilities; able to independently complete on-site customer research and training work; have strong pressure resistance and be able to adapt to business trips.
3. Proficient in using ERP systems and Office software; candidates with data collation and analysis capabilities are preferred.
4. Have a good sense of team collaboration and knowledge sharing, and a willingness to drive business growth.
5. With more than 2 years of relevant work experience
6.Bachelor's degree or above, major in Mechanical Engineering, Automation, Electrical Engineering or related fields is preferred