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更新于 7月1日
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售后服務(wù)支持專員 Customer Service Support Administrator

7000-9000元·13薪
  • 上海閔行區(qū)
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

英語(yǔ)網(wǎng)絡(luò)客服訂單管理數(shù)據(jù)分析貨運(yùn)/物流/倉(cāng)儲(chǔ)
崗位職責(zé)：
1. Produce RTL customer service report
制作實(shí)時(shí)物流售后服務(wù)的客戶報(bào)告.
2. Produce Jira monthly Project report
制作Jira的月度報(bào)告.
3. System Database Update includes contract upload and unit upload.
系統(tǒng)數(shù)據(jù)定期更新，導(dǎo)入合同和相關(guān)設(shè)備信息。
4. Service Wow Update as Daily basis
每天更新servicewow的維修訂單.
5. Place service order for contract renewal, produce invoice and renewal document. Open PO follow up with vendor and follow up payment with customer if required.
售后服務(wù)訂單及相關(guān)文件制作，和供應(yīng)商跟蹤未完成訂單的狀態(tài),并***，以及和客戶追蹤付款情況。
6. Update Salesforce portal as required.
更新salesforce系統(tǒng)
7. Check and Close expired project in system, revenue and cost reconcile for RTL project.
根據(jù)要求來(lái)關(guān)閉系統(tǒng)內(nèi)已完成的售后服務(wù)項(xiàng)目
8. Monthly Invoice for Multi Service Maintenance Projects
開具售后服務(wù)合同的月度發(fā)票
9. Weekly Invoice for Customer service Spare Parts Order
開具備品備件的訂單發(fā)票
10. Checking Invoice Portal as regular basis to make sure invoices are uploaded.
追蹤并檢查服務(wù)發(fā)票上傳到系統(tǒng)的狀態(tài)。
11. Other work required by direct manager.
直線經(jīng)理布置的其他任務(wù)。
任職資格：
1. MS Office skills
熟練使用MS Office 技能
2. Good in using ERP or SAP System
熟練運(yùn)用ERP或者SAP系統(tǒng).
3. Working experience in order management
具有訂單管理經(jīng)驗(yàn)
4. Good communication skills – verbal and written
良好的的口語(yǔ)和書寫溝通能力
5. Ability to Multitask and workflow arrangement
可以同時(shí)處理多項(xiàng)事務(wù), 具有合理安排工作的能力.
6. Ability to take Initiative
工作具有主動(dòng)積極性.
7. Ability to do data analyst
具有一定的數(shù)據(jù)分析的能力.
8. Be responsible, organized, and detail oriented
工作認(rèn)真負(fù)責(zé)，有條理， 具有責(zé)任心和細(xì)心.
9. Ability to report to manager timely and provide solution when required.
具有及時(shí)向上匯報(bào)的能力，并且可以提供一定的解決方法
10. Bachelor’s degree or above, 1-2 working experience is preferred.
大學(xué)本科及以上學(xué)歷，有1-2 年工作經(jīng)驗(yàn)優(yōu)先

工作地點(diǎn)

上海閔行區(qū)德馬泰克國(guó)際貿(mào)易有限公司

職位發(fā)布者

李先生/HRM

三日內(nèi)活躍
立即溝通
公司Logo德馬泰克國(guó)際貿(mào)易(上海)有限公司
Dematic is the leading logistics integration company throughout the world. We provide a wide variety of intelligent material solutions to create a true competitive advantage for customers. Dematic has engaged in business activities in China since 1997. Dematic International Trading Ltd., Shanghai and Dematic Logistics System Ltd., Suzhou were founded in 2006 and are responsible for providing intelligent material handling solutions and logistics integrated systems for customers in China. Outstanding employees are our greatest treasure. Dematic provides a good working atmosphere, suitable authorization, trainings and developing opportunities for the staff. As a member of Dematic, you should take the initiative, strengthen effective communications and share the values of Dematic, while working well with colleagues and departments, cooperating with each other, having the courage to take responsibility, being continuously innovative and willing to meet the challenges with our commitment. With your involvement and energy, we will become a strong team. Welcome to Dematic! Dematic是全球領(lǐng)先的物流集成商，為客戶提供多樣的智能物料搬運(yùn)方案，幫助客戶創(chuàng)造強(qiáng)有力的競(jìng)爭(zhēng)優(yōu)勢(shì)。Dematic自1997年進(jìn)入中國(guó)市場(chǎng)，德馬泰克國(guó)際貿(mào)易（上海）有限公司和的馬泰克物流系統(tǒng)（蘇州）有限公司分別成立，為中國(guó)客戶提供智能物料搬運(yùn)方案及物流集成系統(tǒng)。優(yōu)秀員工是公司最大的財(cái)富。Dematic為員工提供了良好的工作環(huán)境、適當(dāng)?shù)氖跈?quán)、培訓(xùn)和發(fā)展機(jī)會(huì)。作為Dematic的一員，你應(yīng)當(dāng)采取主動(dòng)、高效率的溝通方式，認(rèn)同公司的價(jià)值觀，工作時(shí)很好的配合同事和部門，有承擔(dān)責(zé)任的勇氣，持續(xù)創(chuàng)新，愿意接受挑戰(zhàn)。因?yàn)橛心膮⑴c和活力，我們將會(huì)成為一個(gè)強(qiáng)大的團(tuán)隊(duì)。歡迎加入德馬泰克！
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