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更新于 7月16日

呼叫中心英語客服

8000-10000元·13薪
  • 上海浦東新區(qū)
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

售后客服
您需要做什么?
1、通過電話在線解答高端客戶的基本問題,包括福利查詢、事先授權(quán)等;
2、記錄涉及跨部門協(xié)調(diào)的高端客戶訴求,并轉(zhuǎn)達(dá)到相應(yīng)同事或主管做及時(shí)處理。
我們對(duì)您的期待:
1、大專及以上學(xué)歷、英文聽說熟練;
2、具備良好的親和力與溝通能力,有強(qiáng)烈的團(tuán)隊(duì)協(xié)作意識(shí)。
PS:本崗位為輪班制,每月包含4個(gè)大夜班(20:00-8:30),3-4個(gè)小夜班(14:00-22:30 or 15:00-23:00),大夜班在公司宿舍值班,小夜班下班后可選擇住公司宿舍;
夜班津貼大夜班300元/個(gè),小夜班100元/個(gè),季度崗位津貼2K,季度獎(jiǎng)金另算。
薪酬結(jié)構(gòu):基本薪資+夜班津貼+崗位津貼+季度獎(jiǎng)金+年終獎(jiǎng)+13薪
職業(yè)發(fā)展:新人---高級(jí)專員---主管---經(jīng)理
職位福利:五險(xiǎn)一金、年底雙薪、績(jī)效獎(jiǎng)金、加班補(bǔ)助、帶薪年假、補(bǔ)充醫(yī)療保險(xiǎn)、試用期全額、定期團(tuán)建

工作地點(diǎn)

上海浦東新區(qū)浦東峨山路91弄陸家嘴軟件園9號(hào)樓北塔5層

職位發(fā)布者

周佳羽/HRBP

剛剛活躍處理簡(jiǎn)歷快
立即溝通
公司Logo萬欣和(上海)企業(yè)服務(wù)有限公司
About MSH CHINA Founded in 2001, MSH China is a leading high-end health insurance services provider in China. Our headquarters and operations center is in Shanghai. We have branch offices in Beijing and Guangzhou, and service offices in Dalian, Wuhan, Shenzhen, Chengdu and Suzhou. MSH China is the Asia pacific headquarter of MSH INTERNATIONAL. In addition, MSH INTERNATIONAL has a branch office in Singapore to serve the rest of the Asia-Pacific region. MSH China's main business is to provide high-end insurance products and far-reaching service to corporate clients and individuals. Currently, we hold the largest market share in China's high-end health insurance and serve over 1,000 companies, many of which are Fortune 500 companies. Brief Introduction of MSH INTERNATIONAL Founded in 1974, MSH INTERNATIONAL is a world leader in the design and management of international healthcare solutions. Via its four regional headquarters in Paris, Calgary, Dubai and Shanghai, MSH INTERNATIONAL provides 24/7, round-clock assistance in 40 languages for its 2,000 corporate clients and 330,000 insured members across 194 countries. Its majority shareholder is the House of Rothschild, a major player in the financial industry in Europe for more than two centuries. It is the majority shareholder of SIACI SAINT HONORE, to which MSH INTERNATIONAL belongs Our history in China 2001 1st International Health Insurance Service Center2002 1st Direct Billing Network with top-ranking local hospitals2004 1st local medical case management practice2005 1st International Health Insurance policy approved by the CIRC(China Insurance Regulatory Commission)2006 1st Long Term Disability Policy approved by the CIRC2009 The number of international corporates and schools we serve in China exceeding 6402011 1st International Health Insurance Service Provider with ISO9001 certification in China2011 Achieved the GHBH“preferred provider for locally hired expatriate employees in China” Award every yearever since 20082012 Serve over 800 corporate clients and international schools2013 1st international health insurance service provider with ISO27001 certification in China2013 Awarded as 2013“Service Provider of the Year” from Asian Insurance Review MSH CHINA簡(jiǎn)介萬欣和(上海)企業(yè)服務(wù)公司(“萬欣和”)成立于2001年,在中國(guó)高端健康險(xiǎn)服務(wù)領(lǐng)域排名第一。作為全國(guó)最大的高端健康險(xiǎn)管理服務(wù)商,我們擁有超過1,000家企業(yè)客戶,包括多家世界500強(qiáng)企業(yè)。我們的總部和運(yùn)營(yíng)中心位于上海,設(shè)有北京分公司、廣州分公司及大連、武漢、深圳、成都和蘇州5個(gè)服務(wù)代表處。我們的主營(yíng)業(yè)務(wù)是為企業(yè)客戶和個(gè)人客戶提供高端保險(xiǎn)產(chǎn)品和服務(wù)。萬欣和是MSH INTERNATIONAL的亞太區(qū)區(qū)域總部。同時(shí),我們與MSH INTERNATIONAL新加坡服務(wù)代表處緊密合作,為其他亞太地區(qū)提供無遠(yuǎn)弗屆的服務(wù)。 MSH INTERNATIONAL簡(jiǎn)介 MSH INTERNATIONAL成立于1974年,是國(guó)際健康險(xiǎn)設(shè)計(jì)和管理方面的全球領(lǐng)軍者。設(shè)有法國(guó)巴黎、加拿大卡爾加里、中東迪拜和中國(guó)上海4個(gè)區(qū)域總部,為客戶提供24小時(shí)不間斷的服務(wù)。 MSH INTERNATIONAL來自各個(gè)國(guó)家的員工具備40種語言能力,為遍布全球194個(gè)國(guó)家,超過2000家企業(yè)的33萬被保險(xiǎn)人提供服務(wù),致力于為個(gè)人客戶提供高質(zhì)量的保險(xiǎn)方案,為企業(yè)客戶提供量身定做的保險(xiǎn)產(chǎn)品。MSH INTERNATIONAL的大股東是活躍于歐洲金融界長(zhǎng)達(dá)兩個(gè)多世紀(jì)的羅斯柴爾德家族(the House of Rothschild)。 13年的本土服務(wù)經(jīng)驗(yàn),創(chuàng)造了眾多的“中國(guó)第一”。 2001建立首個(gè)國(guó)際健康險(xiǎn)服務(wù)中心2002建立首個(gè)與中國(guó)頂級(jí)公立醫(yī)療機(jī)構(gòu)合作的直付醫(yī)療網(wǎng)絡(luò)2004率先開始個(gè)案管理2005推出首個(gè)由保監(jiān)會(huì)批準(zhǔn)的國(guó)際健康險(xiǎn)產(chǎn)品2006推出首個(gè)由保監(jiān)會(huì)批準(zhǔn)的長(zhǎng)期失能險(xiǎn)產(chǎn)品2011成為首個(gè)通過ISO9001質(zhì)量管理認(rèn)證體系的國(guó)際健康險(xiǎn)服務(wù)提供商2011國(guó)內(nèi)唯一連續(xù)當(dāng)選由美國(guó)“全國(guó)企業(yè)健康組織”旗下的全球企業(yè)健康組織評(píng)定的“中國(guó)本地雇用外籍員工健康險(xiǎn)首選合作伙伴”。2012服務(wù)的企業(yè)用戶及國(guó)際學(xué)校超過800家2013首個(gè)中國(guó)ISO27001信息安全管理體系認(rèn)證的國(guó)際健康險(xiǎn)服務(wù)提供商2013榮獲由《亞洲保險(xiǎn)評(píng)論》評(píng)定的2013年度“亞洲最佳保險(xiǎn)服務(wù)獎(jiǎng)”。
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