職位描述:
· To manage an allocated Client portfolio ensuring payment to contracted terms
· Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms
· Keep a record of all communication with the Client
· Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the Opco
· Reconcile accounts were required
· Attend Opco and or Client meetings where required
· Participating in cash planning and forecasting, where requested
· Providing accounts receivable (AR) systems support to management
· Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently
· Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process’s
· Adhere to the Groups credit policy
· Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds
· Cheques received must be recorded and banked daily
· Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records
· Ad-hoc projects as directed by the Finance Operations Management
· Provide holiday and sick cover for colleagues as directed to do so
? 管理指定客戶組合,確保客戶按合同約定條款付款
? 運用信用管理軟件(如有)、郵件及電話與客戶溝通,督促其按期付款
? 記錄與客戶的所有溝通內(nèi)容
? 解決客戶各類咨詢與問題,提供發(fā)票復(fù)印件、送貨憑證、貸項通知單;內(nèi)部協(xié)同其他部門或運營公司推進處理相關(guān)事宜
? 按需進行賬務(wù)核對
? 按需參加運營公司及客戶會議
? 按要求參與資金規(guī)劃與預(yù)測工作
? 為管理層提供應(yīng)收賬款(AR)系統(tǒng)支持
? 準確、及時上報客戶咨詢事項;與開票團隊或運營公司對接,高效快速解決客戶糾紛
? 依據(jù)薩班斯法案(SOX)管控流程,妥善保管客戶咨詢相關(guān)備注及證明文件,保證資料完整合規(guī)
? 遵守集團信用政策
? 每日核對銀行賬單,確保到賬的客戶資金當日精準入賬分配
? 每日登記收到的支票并完成銀行繳存
? 協(xié)同主數(shù)據(jù)管理(MDM)負責(zé)人,保證客戶主數(shù)據(jù)記錄準確匹配雙方約定的合同條款與合作流程;客戶合作條款、地址等信息變更需及時更新至客戶主數(shù)據(jù)
? 完成財務(wù)運營管理層指派的臨時項目
? 按要求為同事提供休假、病假期間的工作交接與代班支持
任職要求:
· Minimum 3 years Credit Collections experience with within a fast paced organisation
· Energetic, detailed oriented, able to adhere to deadlines in a timely manner
· Strong communication skills for negotiation & reconciliation
· Self-motivated
· Commercially focused with a strong Client service approach
· Confidence in dealing and building relationship
· Proficient in written and spoken English, familiar with English business norms in foreign-funded enterprises.
? 具備至少3年高節(jié)奏工作環(huán)境下的信用催收相關(guān)工作經(jīng)驗
? 工作積極主動,注重細節(jié),能按時高效完成工作任務(wù)
? 具備出色的溝通能力,擅長商務(wù)談判與賬務(wù)核對
? 自我驅(qū)動力強,無需過多監(jiān)督
? 具備商業(yè)思維,擁有優(yōu)質(zhì)的客戶服務(wù)意識
? 能夠自信地與客戶對接并建立良好合作關(guān)系
? 英文讀寫熟練,熟悉外企英文規(guī)范