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更新于 9月19日

Customer Relations Coordinator 客服協(xié)調(diào)員

6000-8000元·14薪
  • 天津武清區(qū)
  • 5-10年
  • 本科
  • 全職
  • 招1人

職位描述

售前客服
Advises about preparation schedule, generates pick lists accordingly, controls and updates physical preparation progress, products labels, delivery documents, packaging and trucks loading.Maintains a good relationship with customer's in order to develop an adequate understanding about each customer’s business model and requirements. Monitors forecasts reliability and coordinates customers orders deliveries OTIF in order to guarantee high level of customer satisfaction.
1. Analyzes, monitors customer forecast reliability. Develops an adequate understanding about customer’s requirements and needs (Customer's Inventory, Consumption...etc.) in order to adjust and improve forecasts reliability.
2. Receives, verifies and enters timely customer's forecasts and orders in the information system and provides feedback to customers.
3. Performs, follows up and updates delivery plan based on customer orders and priorities in order to optimize transit time & pick/pack/loading time.
4. Deals with customers extra orders, urgent delivery requests. Coordinates customer's claims treatment process including products return coordination (reverse logistics), actions plans progress and customer feedback.
5. Advises about preparation schedule, generates pick lists accordingly, controls and updates physical preparation progress, products labels, delivery documents, packaging and trucks loading.
6. Validates delivery in the information system and communicates Advanced Shipment Note to customers (ASN). Follows up delivery accuracy On-Time-In Full (OTIF) and takes needed actions.
7. Prepares, communicates and reviews Out bounded Logistics KPI's and defines accordingly continuous improvement plans of processes, procedures and systems in line with the Logistics Department and company's objectives.
8. Performs other duties or tasks as may be reasonably requested. Complies with the Quality and EHS Systems requirements. Complies with corporate values, code of conducts and non-disclosure agreement.

工作地點

武清區(qū)科斐愷博線纜科技(天津)有限公司

職位發(fā)布者

張潔/人事經(jīng)理

三日內(nèi)活躍
立即溝通
公司Logo科斐凱博線纜(天津)有限公司
科斐凱博集團是一家在汽車電纜和電線的設(shè)計、制造和銷售方面的全球領(lǐng)先企業(yè),創(chuàng)立于1992年,分布在4個大洲和13個國家,共設(shè)有13個生產(chǎn)基地,6個先進配送中心,3個研發(fā)中心,員工總數(shù)超過4500人,業(yè)務(wù)遍及全球,作為汽車線纜行業(yè)領(lǐng)域內(nèi)全球最佳合作伙伴,我們的主要OEM客戶有雷諾日產(chǎn)、福特、通用汽車、寶馬、捷豹路虎、標(biāo)志雪鐵龍、大眾、沃爾沃、菲亞特等;主要直接客戶有安波福、李爾、萊尼、矢崎等??旗硠P博線纜(天津)有限公司成立于2015年,坐落于天津市武清開發(fā)區(qū),占地面試約2.6萬平方米,建筑面積約1.5萬平方米,員工人數(shù)超過330人。公司將始終秉持我們的使命,為明日的汽車技術(shù)不斷創(chuàng)新線纜產(chǎn)品,為客戶提供具有競爭力和革新性的解決方案。在質(zhì)量方面做到最好,同時保證充分尊重健康、安全和環(huán)境要求。成為最佳雇主和股東信賴的合作伙伴。科斐凱博,以人為本,您的首選雇主。COFICAB is the leading global partner in the design, manufacturing, and sales of automotive cables and wires was founded in 1992. With a global presence, COFICAB operates through its subsidiaries located in 13 countries and 4 continents with 13 production sites in 7 countries, 6 advanced delivery centers, 3 R&D centers and over 4500 employees. As the best-in-class partner for automotive cables and wires, our approvals- OEMs and main direct customers: Renault-Nissan, Ford, General Motors, BMW, Jaguar Land Rover, PSA Peugeot Citroen, Volkswagen, Volvo, Fiat etc. and main direct customers: Aptiv, Lear, Leoni, Yazaki etc.Coficab Wire(Tianjin) Co., Ltd was founded in 1992, located in Wuqing Development Arean Tianjin, plant total area about 26000㎡ and building floor area about 15000㎡ with over 330 employees. Our Mission is to create cables for tomorrow’s automotive technologies, while offering innovative and competitive solutions to our clients. Meanwhile, we continue to be an employer of choice and a trustworthy partner to all our stakeholders.COFICAB, an employer of choice thanks to our focus on our people.
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