雇員點評標簽
職位描述
新能源汽車售后質(zhì)量
1. If a customer complaint occurs, it serves as a market link and reflects the customer's expectations如發(fā)生客戶投訴事件，則作為市場紐帶，反映客戶的期望。
a) Coordination, control and monitoring of the quality of products in the field as manufacturer's function.承擔制造商的職責，對現(xiàn)場產(chǎn)品質(zhì)量予以協(xié)調(diào)、控制和監(jiān)測。
b) In co-ordination with the sales company do systematic product quality monitoring on the basis of warranty invoices, diagnostic data, breakdowns, repeat repairs, RTM-Data, sales company and dealer inquiries.根據(jù)保修發(fā)票、診斷數(shù)據(jù)、故障、重復維修、RTM 數(shù)據(jù)、銷售公司和經(jīng)銷商咨詢，與銷售公司合作開展系統(tǒng)性產(chǎn)品質(zhì)量監(jiān)測。
c) Coordination, control and monitoring of the field fault elimination process (FAP)協(xié)調(diào)、控制和監(jiān)測現(xiàn)場故障消除過程（FAP）。
d) Escalate the technical topics according to priority into the escalation meetings to ensure solutions for the customer. 在相關(guān)上報會議中，根據(jù)優(yōu)先級上報技術(shù)問題，以確保為客戶提供解決方案。
2. Development, Implementation and Management of the field fault elimination process (FAP) in conjunction with the internal and external process partners.與內(nèi)部和外部流程合作伙伴攜手實施現(xiàn)場故障消除流程（FAP）。
a) Accept and respond to PCC (Priority Customer Complaints) for serial problems from the market and guide the FAP process.受理并回應(yīng)市場關(guān)于量產(chǎn)問題的 PCC（優(yōu)先客戶投訴）并為 FAP 流程提供指導。
b) Development and release of detailed information regarding field problems and repair measures for the dealers(e.g. TPI) .為經(jīng)銷商開發(fā)和發(fā)布有關(guān)現(xiàn)場問題和維修措施的詳細信息(e.g. TPI)。
c) Development of fast, cost-effective and sustainable repair solutions, methods and tools to resolve customer complaints in the field and reduce costs.開發(fā)快速便捷、經(jīng)濟高效且可持續(xù)的維修解決方案、方法和工具，以解決現(xiàn)場客戶投訴并降低成本。
d) Monitoring the effectiveness of corrective measures/solutions for the series production and for service solutions.監(jiān)測專為量產(chǎn)和服務(wù)解決方案開發(fā)的糾正措施/解決方案的有效性。
e) Technical support of the dealers organization for finding solutions of complex, technical problems.為經(jīng)銷商組織提供技術(shù)支持，以便為復雜的技術(shù)問題尋找解決方案。
f) Ranking and selecting of technical topics together with partners for escalation within NEV. Co.與合作伙伴一起對技術(shù)問題進行排序和選擇，以便上報至新能源汽車公司。
工作地點
長春朝陽區(qū)奧迪一汽新能源汽車項目(2號門)
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彭女士/招聘
三日內(nèi)活躍立即溝通
上海福邁迪工程技術(shù)有限公司Formel D is a global service provider to the automotive and component supply industry. The company develops leading concepts and individual, scalable solutions for quality assurance and process optimization along the entire automotive value chain- from development to production through to aftersales. With its services, Formel D helps get vehicles and components ready for the market and makes sure that service processes are implemented and optimized. This range of services extends from testing, reconstruction, rework and retrofitting of vehicles and components to quality testing, including the rectification of minor faults, through to assuming the overall responsibility for outsourced process steps in development, production and aftersales. Training and consultancy services safeguard the transfer of know-how. Formel D has over 6,000 people from 45 nations operating in intercultural teams in more than 80 branch offices across 19 countries.In China, Formel D operates currently through 6 offices with more than 1000 employees. We established Shanghai Formel D Technology and Engineering Co., Ltd. in Shanghai in 2005, and expanded our presence successively in Beijing, Shenyang, Changchun, Chongqing and Chengdu. Always seeking to surpass what we have achieved in the past, we also focus on exploring further high quality resources, in order to continuously provide our customers with the best solutions.Please visit our website www.formeld.com for more information.福邁迪集團是一家旨在為汽車行業(yè)及其零配件生產(chǎn)商提供全球化服務(wù)的企業(yè)。公司以行業(yè)領(lǐng)先的理念，為客戶量身定制解決方案，確保產(chǎn)品質(zhì)量和流程優(yōu)化，其服務(wù)涵蓋整個汽車行業(yè)價值鏈，從產(chǎn)品開發(fā)、生產(chǎn)直至售后。福邁迪幫助企業(yè)使整車及零件適應(yīng)市場需求，并保證服務(wù)過程實現(xiàn)最優(yōu)化。這些服務(wù)涵蓋了從車輛檢測，返修，返工以及改裝，以及對零件的質(zhì)量測試，故障零件返修；到全面承擔客戶針對各環(huán)節(jié)的外包服務(wù)，包括產(chǎn)品開發(fā)、生產(chǎn)以及售后。我們提供的培訓及咨詢服務(wù)將確保技術(shù)的轉(zhuǎn)移和交流。福邁迪在全球擁有共計45個國籍，超過6,000名員工組成的跨文化運營團隊，在19個國家擁有80多個分公司。上海福邁迪工程技術(shù)有限公司作為福邁迪集團的全資子公司，于2005年成立于上海。此后業(yè)務(wù)相繼發(fā)展到北京，沈陽，長春，重慶，成都等地，目前擁有員工超過1000人。在不斷尋求突破的同時，我們更致力于拓展更多優(yōu)質(zhì)資源，以求為我們的客戶提供持續(xù)最好的解決方案。更多信息請訪問福邁迪官方網(wǎng)站： www.formeld.com
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