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職位描述
宜家亞洲業(yè)務(wù)運(yùn)營(yíng)中心
我們的任務(wù)主要是為宜家在亞太地區(qū)的業(yè)務(wù)單位提供人力資源和財(cái)務(wù)領(lǐng)域的服務(wù)。我們承擔(dān)了業(yè)務(wù)單位的事務(wù)性工作，使他們能夠?qū)Ｗ⒂谧约旱暮诵臉I(yè)務(wù)。
我們的人力資源服務(wù)包括人事信息維護(hù)和薪資。我們的財(cái)務(wù)服務(wù)包括應(yīng)付帳款、運(yùn)營(yíng)會(huì)計(jì)和員工報(bào)銷。
我們每月處理超過(guò)13萬(wàn)份工資單，每年處理130多萬(wàn)張發(fā)票和9萬(wàn)多份員工的報(bào)銷申請(qǐng)。我們?yōu)樾碌昙靶碌臉I(yè)務(wù)國(guó)家提供共享服務(wù)，從而支持宜家未來(lái)的業(yè)務(wù)擴(kuò)張。此外，我們還提供人力資源和財(cái)務(wù)相關(guān)的系統(tǒng)支持，目前服務(wù)覆蓋中國(guó)、美國(guó)、加拿大、日本、韓國(guó)、印度、澳大利亞和瑞典。
Main Responsibilities
Receive the queries of internal employees by calls or emails and register the case accordingly in system
Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system
Solve the problems and provide the solutions/answers on 1st level
Assign the case to 2nd level support to ensure professional and timely response to coworkers
Collecting the frequent asked questions and working on the standard answers

Key competencies:
Good understanding to customers’ needs and feeling
Service-minded attitude to solve the problems
Proficiency in working in a Windows-based computer environment and with Microsoft Office
Good English, Chinese, Korean (oral and written)
A clear understanding of and a passion for IKEA core values

Education and experience:
Grade 3/4, bachelor degree in Japanese/Korea, HR/Finance related is preferred.
Customer Service related experience is preferred.
Multi-national companies related experience is preferred