職位描述
實(shí)施工程師/顧問數(shù)字商務(wù)解決方案電子商務(wù)
Purpose of the Role:
The Digital Commerce Solution Architect is responsible for overseeing and optimizing the Company’s eCommerce operations. This includes managing technical relationships, maintaining system performance, providing support to partners, and driving digital innovation. This role aims to ensure a seamless consumer experience, maximize operational efficiency, and support business growth. Collaboration with cross-functional teams is essential to provide operational insights and drive innovative solutions.
The Digital Commerce Solution Architect is responsible for overseeing and optimizing the Company’s eCommerce operations. This includes managing technical relationships, maintaining system performance, providing support to partners, and driving digital innovation. This role aims to ensure a seamless consumer experience, maximize operational efficiency, and support business growth. Collaboration with cross-functional teams is essential to provide operational insights and drive innovative solutions.
Key Job Responsibilities
Specific duties include, but are not limited to:
System Performance & Maintenance
? Oversee the technical operations of digital systems that directly impact customers, including SFCC, SFMC, OMS, PIM, and Marketplaces.
? Ensure the efficient functioning and performance of these systems.
? Manage technical relationships with all digital vendors and stakeholders for system maintenance and upgrades.
? Conduct technical analysis of scheduled release of the Digital system platform
Partner Technical Support
? Manage the ticketing system and sprint planning with the technical support partner, MSS (currently OSF), for efficient issue resolution and project delivery.
? Supervise technical support partner activities to ensure streamlined operations and resource allocation. Coordinate the integration of external partners with internal systems.
Specific duties include, but are not limited to:
System Performance & Maintenance
? Oversee the technical operations of digital systems that directly impact customers, including SFCC, SFMC, OMS, PIM, and Marketplaces.
? Ensure the efficient functioning and performance of these systems.
? Manage technical relationships with all digital vendors and stakeholders for system maintenance and upgrades.
? Conduct technical analysis of scheduled release of the Digital system platform
Partner Technical Support
? Manage the ticketing system and sprint planning with the technical support partner, MSS (currently OSF), for efficient issue resolution and project delivery.
? Supervise technical support partner activities to ensure streamlined operations and resource allocation. Coordinate the integration of external partners with internal systems.
Digital Operation Support
? Collaborate with key stakeholders to provide operational insights and support the development of fit-for-purpose solutions.
? Act as a liaison between cross-functional teams to identify operational requirements and drive effective solutions.
? Ensure timely resolution of technical issues raised by Digital Commerce Solution Architect.
Digital Innovation
? Work closely with the Digital Innovation team to understand user requirements and propose solution.
? Define system requirement specifications for new developments.
? Manage quality assurance (QA) and user acceptance testing (UAT).
*The above tasks and responsibilities are a summary of the typical functions of the job and may not be exhaustive of all possible responsibilities, tasks and duties of the role.
? Collaborate with key stakeholders to provide operational insights and support the development of fit-for-purpose solutions.
? Act as a liaison between cross-functional teams to identify operational requirements and drive effective solutions.
? Ensure timely resolution of technical issues raised by Digital Commerce Solution Architect.
Digital Innovation
? Work closely with the Digital Innovation team to understand user requirements and propose solution.
? Define system requirement specifications for new developments.
? Manage quality assurance (QA) and user acceptance testing (UAT).
*The above tasks and responsibilities are a summary of the typical functions of the job and may not be exhaustive of all possible responsibilities, tasks and duties of the role.
Requirements:
? Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or information Technology).
? At least 3 years in managing eCommerce Platform (Salesforce Commerce Cloud is a plus)
? Proficiency in JavaScript for platform customization and development is a plus
? Familiarity with DevOps practices and tools GitHub
? Experience in Agile and sprint planning with familiarity with Jira.
? Experience in system maintenance, performance optimization, and project management.
? Proficiencies in both English and Chinese
? Bachelor’s degree in a relevant field (e.g., Business, Computer Science, or information Technology).
? At least 3 years in managing eCommerce Platform (Salesforce Commerce Cloud is a plus)
? Proficiency in JavaScript for platform customization and development is a plus
? Familiarity with DevOps practices and tools GitHub
? Experience in Agile and sprint planning with familiarity with Jira.
? Experience in system maintenance, performance optimization, and project management.
? Proficiencies in both English and Chinese
工作地點(diǎn)
上海閔行區(qū)利豐廣場1號樓11層
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職位發(fā)布者
HRChina/HR
三日內(nèi)活躍立即溝通
玩具反斗城（中國）商貿(mào)有限公司關(guān)于玩具反斗城亞洲玩具反斗城亞洲是亞洲市場知名的玩具、益智及嬰幼兒產(chǎn)品專門零售商，在中國大陸、中國香港、中國臺灣、中國澳門、日本、新加坡、馬來西亞、泰國、菲律賓和文萊經(jīng)營超過500家實(shí)體店鋪和網(wǎng)店。玩具反斗城亞洲通過創(chuàng)新、優(yōu)質(zhì)的產(chǎn)品品類和服務(wù)，益智及STEAM（科學(xué)、技術(shù)、工程、藝術(shù)、數(shù)學(xué)）玩具，基于數(shù)百萬會員的會員忠誠度計(jì)劃，對質(zhì)量、安全和信任的重視，以及真正引人入勝的客戶購物體驗(yàn)，著重為亞洲十個市場的兒童和家庭提供流連忘返的親子體驗(yàn)。玩具反斗城亞洲是完全獨(dú)立的法人實(shí)體，并在財(cái)務(wù)上獨(dú)立于全球所有其他玩具反斗城分支或者其他前運(yùn)營公司。公司的合資股權(quán)結(jié)構(gòu)按照79%和21%的比例分別由一家包括數(shù)家投資基金和金融機(jī)構(gòu)的財(cái)團(tuán)和馮氏零售（馮氏集團(tuán)的零售業(yè)務(wù)）持有。玩具反斗城亞洲總部位于中國香港，并在每個市場設(shè)立辦公室。公司由現(xiàn)任總裁及首席執(zhí)行官卓康彥（Andre Javes）先生及其經(jīng)驗(yàn)豐富的管理團(tuán)隊(duì)領(lǐng)導(dǎo)。一直以來，他們在亞洲地區(qū)成功地建立和發(fā)展了公司的業(yè)務(wù)。請關(guān)注我們的微博、微信等社交平臺，獲取每日最新、有趣和令人興奮的資訊。關(guān)于玩具反斗城中國玩具反斗城亞洲于2006年開始進(jìn)入中國市場。至 2020年 12月底，在 63個城市開設(shè)了超過 210家店鋪，包括北京、上海、深圳、成都、重慶、杭州、寧波、嘉興、金華、上虞、溫州、南京、蘇州、南通、無錫、常州、鹽城、昆山、揚(yáng)州、徐州、哈爾濱、沈陽、長春、大連、天津、保定、唐山、石家莊、鄭州、日照、呼和浩特、包頭、威海、太原、濟(jì)南、煙臺、青島、淄博、合肥、武漢、長沙、瀘州、贛州、西安、昆明、南充、南寧、廣州、廈門、福州、珠海、晉江、中山、佛山、?？?、泉州、湛江、柳州等城市。玩具反斗城的與眾不同之處在于它為客戶和購物者提供的“喜出望外”的體驗(yàn)。這種“喜出望外”的體驗(yàn)是多種特色的綜合：更多更全的玩具和嬰幼兒用品品種，其它市場沒有的獨(dú)家發(fā)售的玩具品牌，獨(dú)特的店面設(shè)計(jì)和氛圍，商品示范和試玩，以及娛樂活動等。
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