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英語口語流暢 英語口語流暢 英語口語流暢
工作內(nèi)容：
1. 管理前臺區(qū)域的工作環(huán)境：
確保前臺區(qū)域的整潔、有序，并維持良好的工作環(huán)境。
定期檢查前臺設施，確保其完好且符合公司要求。
2. 訪客管理：
負責來訪者的接待工作，包括登記訪客信息。
對來訪人員提供必要的指引與幫助。
3. 前臺電話接聽：
及時接聽前臺電話，并解答相關問題。
必要時轉接電話或記錄信息，確保準確傳遞。
4. 禮賓與現(xiàn)場支持：
處理前臺區(qū)域的日常事務，提供必要的禮賓服務。
在展廳活動中，為來訪者提供相關信息和解答疑問。
進行展廳講解
5. 客戶滿意度與反饋：
定期參與客戶滿意度調(diào)查，確保高標準的服務質量。
收集并分析客戶反饋，用于改進服務。
6. 應對突發(fā)事件：
在遇到前臺區(qū)域的突發(fā)情況時，進行迅速而適當?shù)捻憫?br>及時報告并協(xié)助解決異常情況。
7. 執(zhí)行其他任務：
積極執(zhí)行由上級分配的其他相關工作和任務。

招聘要求：
1. 大專以上學歷，空乘、酒店管理等相關專業(yè)優(yōu)先，具備高端商務接待服務經(jīng)驗。
2. 形象氣質佳。
3. 至少1年以上接待服務工作經(jīng)驗。
4. 具備商務服務技能，并熟悉商務接待禮儀。
5. 具有良好的溝通能力和客戶服務意識，能靈活應對各種情況。
6. 團隊合作精神強，熱愛服務行業(yè)，具有優(yōu)秀的職業(yè)素養(yǎng)。
7. 工作態(tài)度踏實認真，能夠承受較大的工作壓力。
8. 有企業(yè)或政府產(chǎn)品展廳講解經(jīng)驗者優(yōu)先。
9. 普通話二級甲等以上，語言表達流暢清晰。
10. 英語口語流暢
11. 有接待外賓或海外留學經(jīng)驗者優(yōu)先
Job Description:
1. Manage the Work Environment of the Reception Area:
Ensure the cleanliness, orderliness, and maintenance of a good working environment in th reception area.
Regularly inspect reception facilities to ensure their integrity and compliance with company requirements.
2. Visitor Management:
Responsible for receiving visitors, including registering visitor information.
Provide necessary guidance and assistance to visitors.
3. Reception Phone Answering:
Answer incoming calls at the reception promptly and address related inquiries.
Transfer calls or take messages as necessary to ensure accurate communication.
4. Concierge Services and Onsite Support:
Handle daily tasks in the reception area and provide necessary concierge services.
Provide relevant information and answer questions for visitors during exhibition hall events. Conduct exhibition hall explanations.
5. Customer Satisfaction and Feedback:
Regularly participate in customer satisfaction surveys to ensure high standards of service quality.
Collect and analyze customer feedback for service improvement.
6. Emergency Response:
Respond quickly and appropriately to unexpected situations in the reception area.
Report and assist in resolving abnormalities promptly.
7. Perform Other Tasks:
Actively perform other related work and tasks assigned by superiors.
Requirements:
1. College degree or above, with a preference for majors in air hostess, hotel management, or related fields, and experience in high-end business reception services.
2. Professional image and pleasant demeanor.
3. At least 1 year of experience in reception or customer
service.
4. Possess business service skills and be familiar with business reception etiquette.
5. Have good communication skills and a strong sense of
customer service, able to flexibly handle various situations.
6. Strong teamwork spirit, passion for the service
industry, and excellent professional qualities.
7. Have a pragmatic and serious work attitude, able to
withstand considerable work pressure.
8. Experience in corporate or government product
exhibition hall explanations is preferred.
9. Have a Mandarin proficiency level of at least Grade 2
Level A, with fluent and clear language expression. Fluent English speaking
skills, and prior experience in receiving foreign guests or studying abroad is
preferred.