About the job: ? Responsible for executing services and providing technical support to customers including: advanced maintenance, installations, repairs, condition assessments and basic troubleshooting at customer sites. ? Investigate and resolve technical problems on specific products, modules and systems with deep product knowledge at customer sites. ? Train customers or other Field Service Engineers on basic product features. ? Supervise other Field Service Engineers or external Service Providers on execution of basic service jobs. ? Preparation of assigned service jobs according to the FSE Handbook. ? Follow up on actions and promises made to customers. ? Write service report on site and obtain customer‘s signature. ? Update service execution IT systems with relevant information. ? Report unsafe practices and other safety incidents according to local reporting procedures. ? Capture Installed Base on site and communicate sales leads to sales organization. ? Proactive recommendations to customers related to our service portfolio. ? Execute services in our Service Centers as required.