1.Handle customer's complaints and provide prompt response.
2.Lead CFT team for root cause analysis and follow up till actions implemented.
3.Discuss RMA issue with customer.
4.Prepare related 8D/FAI/outgoing report according to customer's requirement.
5.Keep track daily non-compliance of product and customer complaint.
6.Work with CFT team for internal improvement and make sure all actions were implemented.
7.Any other duties that supervisor assigned.
1.處理客戶的投訴并提供及時的響應(yīng)。
2.領(lǐng)導(dǎo)CFT團隊進行根本原因分析,并跟蹤直到措施實施。
3.與客戶討論RMA問題。
4.根據(jù)客戶要求準(zhǔn)備相關(guān)的8D/FAI/out報告。
5.跟蹤每天的不合格產(chǎn)品和客戶投訴。
6.與CFT團隊合作進行內(nèi)部改進,并確保所有措施得到實施。
7.主管安排的其他工作。