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POSITION SUMMARY
The role is accountable for asset management of Tianjin site, managing the local government relations, customer engagement, asset operations, ASU franchise and to take lead to coordinate all stakeholders towards achieving P&L targets, contract management, DSO/AR payment, franchise development etc.
PRINCIPAL ACCOUNTABILITIES
? Act as single point of contact for onsite customers and manage the entire relationship.
? Develop and maintain customer engagement plan, interface with customer on a regular basis, maintain close relationship with customer, understand customers’ demand change, and resolve disputes.
? Development franchise and Gen gas new business opportunities
? Review and perform annual price adjustment per contract, and send price adjustment letters and other communication material to customer after obtaining management approval.
? Lead contract extension discussions involving customer as well as internal parties such as Operations, Legal, Tax, BDS and Engineering. Execute contract renewal plan.
? Partner with Collections team to collect payment from customers in order to maintain good DSO performance and minimize past due amount.
? Support Permitting team to resolve issues related to onsite plants.
? Ensure that critical information, such as contract expiration date, customer contacts, price escalation and customer demand data, is accurately maintained.
? Submit workbook and work with CMD team to update customer data.
? Perform PO/invoice checking and verify delivery record with customer when necessary.
? Work with CSR, customs clearance agents and customers to ensure timely delivery of product into Free Trade Zones.
? Get the necessary approval for debit or credit memos.
? Perform basic data analysis.
? Other tasks assigned by Business Operations Manager and Sub-region General Manager.
JOB REQUIREMENTS
1. Education
A. Bachelor`s degree (in business or engineering related areas preferred).
B. Master`s degree will be a plus.
2. Work Experience
A. At least 3 years of experience in business, operations, engineering,
marketing or sales related functions.
B. Fluent English in oral and written
C. Experience with customer management is preferred.
D. Excellent business negotiation ability and business development ability
3. Skills
A. Familiarity with SAP & Business Warehouse.
B. Proficiency in Office applications, especially Excel, PowerPoint and Word.
C. Able to write in Chinese in a clear, concise and logical manner.
D. Acceptable English communication skills. Ability to comprehend contracts
and other formal documents written in English.
4. Qualities
A. Act with integrity and in accordance with company policies. Ability to
confront behavior not consistent with company values.
B. Customer and service focused.
C. Ability to communicate in a friendly and professional manner to make
customers feel valued.
D. Work well with diverse personalities and functions.
E. Willing to learn new knowledge and develop new skills.