職位描述
企業(yè)客戶個人客戶銷售經(jīng)驗銷售支持運營管理經(jīng)驗銷售數(shù)據(jù)分析服裝行業(yè)
About the Role: We are looking for an Inside Sales Associate to join fast growing China business team who will provide best in class order management services for our brand customers and manufacturing by driving operational efficiency and effectiveness within the sales organization.
This role will be located at our facility in Shenzhen.
Responsibilities:
Handle China accounts, receive & process orders, contract review, delivery confirmation and customer complaints
Manage orders effectively & timely in compliance with our Global procedures and agreed service levels
Collect feedback from customer/manufacture, identify issues and implement solutions with input of internal team
Collaborate with sales teams in forecast management, and order intake progress tracking
Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs
Support onboarding and training of new customer/manufacture and provide tools and resources that enable their success
Monitor backlog movement and track the customer payment schedule
Support the sales team by optimizing process and tools to improve efficiency
Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions
Identify gaps or inefficiencies in order management processes and propose strategic improvements
Manage orders effectively & timely in compliance with our Global procedures and agreed service levels
Collect feedback from customer/manufacture, identify issues and implement solutions with input of internal team
Collaborate with sales teams in forecast management, and order intake progress tracking
Develop and manage reports that provide actionable insights into sales performance, forecasting, and KPIs
Support onboarding and training of new customer/manufacture and provide tools and resources that enable their success
Monitor backlog movement and track the customer payment schedule
Support the sales team by optimizing process and tools to improve efficiency
Coordinate products issues by clarifying complaints, determining the cause, and offering appropriate solutions
Identify gaps or inefficiencies in order management processes and propose strategic improvements
Required Qualifications:
Minimum of 10 years of experience in sales operation, sales support, preferably in a multinational environment
Experience handling high-volume environments with grace and professionalism
Experience in sales forecasting, pipeline management, and performance reporting
Proven expertise in using ERP and support platforms (e.g., SAP, Salesforce, Microsoft office application)
Good spoken and written Chinese and English
Organized & detail-oriented with advanced communication & negotiation skills
Comfortable working in a fast-paced, dynamic, and multicultural environment
Ability to collaborate with cross-functional teams, including sales, finance, and logistic
Ability to travel up to 5%
Experience handling high-volume environments with grace and professionalism
Experience in sales forecasting, pipeline management, and performance reporting
Proven expertise in using ERP and support platforms (e.g., SAP, Salesforce, Microsoft office application)
Good spoken and written Chinese and English
Organized & detail-oriented with advanced communication & negotiation skills
Comfortable working in a fast-paced, dynamic, and multicultural environment
Ability to collaborate with cross-functional teams, including sales, finance, and logistic
Ability to travel up to 5%
Desired Qualifications:
Experience in garment or footwear industry is an advantage
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工作地點
深圳福田區(qū)九策科技園C棟
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職位發(fā)布者
侯丹/人事經(jīng)理
戈爾科技（深圳）有限公司戈爾公司是一家專注于研發(fā)和產(chǎn)品革新的技術(shù)創(chuàng)新型企業(yè)。在過去的60多年來，憑借在膨體含氟聚合物方面的深入研究，戈爾公司研發(fā)出逾千款產(chǎn)品，包括高性能的GORE-TEX?布料、醫(yī)用植入器材、工業(yè)生產(chǎn)材料和航空電子產(chǎn)品等。作為戶外產(chǎn)品的先驅(qū)，戈爾公司專利生產(chǎn)的GORE-TEX?具備防水、防風(fēng)和透氣功能，在極端環(huán)境下帶來卓越的防護和舒適體驗。戈爾公司成立于1958年，其總部位于美國，在全球擁有約12,000位同事，年銷售額超過45億美元。在亞洲地區(qū)，戈爾在香港、北京、上海、深圳、臺北、首爾、新加坡、孟買、悉尼、東京及岡山設(shè)有分支機構(gòu)。戈爾公司的成功，與企業(yè)文化中強而有力的價值觀密不可分。戈爾企業(yè)文化源自對所有同事的信任，相信每個人都希望能夠充分發(fā)揮自己的潛能。從創(chuàng)建開始，戈爾公司就摒棄了傳統(tǒng)的等級制度，而采用了以團隊為基礎(chǔ)的組織模式，從而激發(fā)個人積極性、鼓勵創(chuàng)新并加強所有同事之間的個人交流。戈爾公司鼓勵所有的同事提升自己的知識、技能和責(zé)任感，并確定自己的使命。這種獨特的企業(yè)結(jié)構(gòu)大大加強了同事對公司的滿意度，并成為公司取得成功的一大助力。最近，戈爾公司獲評選為“全球最佳跨國職場”之一。該榜單是全球最大規(guī)模的年度職場調(diào)查研究，遴選出25個擁有最佳職場文化的跨國公司。戈爾公司今年在榜單上名列第八位。從“美國100家最佳職場”榜單1984年創(chuàng)辦至今，戈爾是少數(shù)幾家每屆均有上榜的公司。此外，戈爾公司在中國、韓國、德國、法國、意大利、瑞典和英國均被評為最佳職場。
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