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Qualifications ·Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred). ·Certified in ITIL v3 or v4 foundation is a MUST ·Excellent communication skills and ability to articulate technical issues / requirements. ·Excellent problem-solving and troubleshooting skills. Preferred Skills: ?Demonstrate comprehensive understanding of ITIL processes and best practices. ?Demonstrate comprehensive understanding in various monitoring systems such as Dynatrace, Sentry, Grafana, Prometheus, Azure Monitor, GCP Operation Suite, etc. ?Proficiency in Cloud technologies (e.g. AWS, Azure, GCP). ?Demonstrate understanding in operating Couchbase Database, MongoDB, as well as PostgreSQL is preferred. ?Demonstrate understanding of backup and disaster recovery concepts and tools to ensure the availability and recoverability of production systems in the event of a disaster. ?Certification in relevant technologies (e.g. Microsoft Azure, GCP) is a plus. ?Familiarity of DevOps practices such as CI/CD workflows, experience with GitHub Actions, and proficiency in using infrastructure automation tools ?Experience with HashiCorp Vault for managing secrets and secure access. ?Knowledge of software development lifecycle. ?Knowledge of containerization and orchestration tools such as Kubernetes Technologies and Tools