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Reporting to:
Sales Support Manager
Job: Technical Sales Support Specialist
Mission Statement: Support the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and prepare technical descriptions of the applied products and technology to support the proposal process. Serve as a key technical resource in the assigned area.
Main Accountabilities:
Working as a member of the PG System Drive sales support team, reporting to technical sales support team leader. Tasks include the following:
1. Sales support Offers technical advice and provides comment on enquiry specifications for customers/channels/Sales Engineers with ABB products/systems/applications. Provides technical support during the technical meeting, product presentations and negotiations. Provides suitable technical solution and proposal to customers with sales.
2. Diagnostic studies Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Support the off-site and on-site service from technical side.
3. Presentations Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
4. Training Offers product/solution/service related training.
5. Technical documentation Manage the process of translating the training material of the product and training courseware.
6. Feedback Follow and collect customer need and competitor information for R&D.
7. Supported product group including: Low voltage drive, MV general purpose drive.
8. Other technical tasks related to SD business.
職位:技術(shù)銷售支持專員
任務(wù)描述:支持銷售/客戶,確定最適合的技術(shù)解決方案，并準(zhǔn)備所應(yīng)用產(chǎn)品技術(shù)說(shuō)明，以支持銷售過(guò)程，并作為區(qū)域的主要技術(shù)資源。
主要崗位職責(zé):
作為系統(tǒng)傳動(dòng)（System Drives）PG銷售支持團(tuán)隊(duì)的一員，向技術(shù)銷售支持團(tuán)隊(duì)的領(lǐng)導(dǎo)匯報(bào)。
任務(wù)包括:
1. 銷售支持：為客戶/渠道/銷售工程師提供技術(shù)咨詢，并就ABB產(chǎn)品/系統(tǒng)/應(yīng)用程序的詢價(jià)選型提供意見(jiàn)。在技術(shù)會(huì)議、產(chǎn)品展示和談判等場(chǎng)合提供技術(shù)支持。與銷售一起為客戶提供合適的技術(shù)方案和建議。
2. 產(chǎn)品診斷分析：針對(duì)問(wèn)題進(jìn)行產(chǎn)品診斷和分析確定最適合的技術(shù)解決方案滿足客戶的需求。從技術(shù)方面支持非現(xiàn)場(chǎng)、現(xiàn)場(chǎng)服務(wù)。
3. 為內(nèi)部員工和客戶準(zhǔn)備并提供關(guān)于產(chǎn)品和問(wèn)題的技術(shù)演示、資料等。
4. 提供產(chǎn)品/解決方案/服務(wù)相關(guān)的培訓(xùn)。
5. 技術(shù)文檔管理，產(chǎn)品培訓(xùn)材料和培訓(xùn)課件的翻譯及維護(hù)。
6. 跟蹤并收集客戶需求和競(jìng)爭(zhēng)對(duì)手的信息。
7. 支持的產(chǎn)品組包括: 低壓傳動(dòng)，中壓通用傳動(dòng)。
8. 執(zhí)行業(yè)務(wù)相關(guān)其他技術(shù)任務(wù)。
More About Us
ABB System Drives is the market leader in high-power, high-performance drives, drive systems
and packages for industrial process and large infrastructure applications, and a leading supplier of
power conversion equipment for renewable energy and other applications. The Division offers global support to help customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications.